Puente Hills Volkswagen

Fantastic service! While this is not my regular dealership I got a tire pressure warning light while on a nearby freeway so I pulled off and did a search for Volkswagon service. Even though they were very busy the service representative came out and checked my tires, showed me how to re-set my tire pressure indicator and even gave me a VW tire pressure gauge! Highly recommend!

Bought a certified pre owned ‘24 Jetta with 16k miles on it and got 4.09% APR. The price was $21,470 before tax and dmv fees. The whole experience lasted five painful hours. If we were in a position to wait a little longer we would have bought somewhere else. I recommend buying elsewhere or at least clarifying hidden fees over the phone. About 20min into the conversation they told us we needed to purchase two features that we did not want: some kind of coating for the paint and an anti theft device. The mandatory “upgrades” were $1k each. The actual price came out to $23,470. After about two hours of back and forth they lowered it by $300. The price still seemed fair even though they added hidden fees so they ultimately got what they wanted and we mostly did. We spoke with three salespeople and didn’t really feel comfortable with any of them. They all spoke negatively about each other. Weird vibes. Only giving this a two star review because the finance guy was awesome. Promote that man.

I traded in my car to them. They resold the car. The dealer did not do the DMV paperwork. The person who they sole the car to did not do the DMV paperwork. This person who has the car now is running around breaking all kinds of laws in Southern Cali. The police came to my door saying the car was in a high speed chase. No the car is in Northern Cali breaking laws there now. They need to be investigated but DMV or anyone else will listen. I call them many many times and nothing. They can not be trusted to do the right thing