New Century Volkswagen

I'd like to share my experience with New Century Volkswagen, and it's a tale of frustration and disappointment. I recently had my VW ID.4 towed to New Century Volkswagen due to a car issue caused by a power surge from Electrify America. What followed was a series of mishaps that left me thoroughly dissatisfied with their service department. Firstly, they informed me that my car was out of warranty and advised me to file a claim with my insurance company. I signed off on the diagnostic process. To my dismay, they then insisted on waiting for my insurance adjustor to visit before running the diagnostic, causing unnecessary delays. However, things took a turn for the worse when I was told by Alex Olivares that they couldn't proceed until Volkswagen's crew conducted their inspection. This misinformation not only wasted my time but also misled a Volkswagen representative who was under the impression that the diagnostic had been completed. My attempts to contact Leon, the manager, went unanswered until my car issue was escalated by VW's corporate office. It was only then that Leon finally reached out and apologized for the delays. To make matters more confusing, he claimed that a diagnostic had been run, contradicting what Alex had previously stated. At this point, VW's corporate representative intervened, requesting that the dealership provide me with a loaner vehicle, as my ID.4 was still under warranty. Initially, Alex told me that no loaner was available, but miraculously, one materialized after I escalated the issue with corporate. Finally, my car was returned to me with a report, but I was met with resistance when requesting the full diagnostic report with all the issues. Alex seemed unwilling to email it, insisting on printing it instead, which he did with hesitancy. To add insult to injury, I noticed that my car had acquired more scratches during its time at the dealership. While it's true that I had some minor scratches before, the additional damage was most likely caused by how closely they parked the cars. In hindsight, I deeply regret towing my car to New Century Volkswagen. I initially heeded the advice of a VW representative who suggested this dealership, but I wish I had taken my business elsewhere. I am leasing from the Woodland Hills location, and their service department has proven to be far more reliable. I urge anyone considering New Century Volkswagen for service to think twice and read other negative reviews. Their Yelp page has a rating of just 3/5, indicating that my experience is not an isolated incident. It's essential to choose a dealership that values your time and treats your vehicle with care. In my opinion, New Century Volkswagen falls short in both regards.

If I could, I would give 0 stars. This dealership tried to sneak in unecessary coverage saying it was mandatory. I went there to see and test 2 used Tiguan. Stayed there for 2,5 hours, drove them and was 100% ready to buy, just wanted to negotiate as any people would do. To my surprise, they added a MANDATORY $999 for paint and interior protection, plus another $999 for anti theft coverage. Once we showed our discontent, the manager actually yelled at us saying it was on the website, which I read and printed the screen and there’s absolutely nothing about it. I never thought a serious company like VW would allow their dealerships to do such a thing.

Been a faithful customer since 2003. The door lock mechanism failed on my 2015 Tiguan. The initial quote was $786. After diagnosis, the total was $893! Very expensive compared to other dealerships. Service also wanted to replace the serpentine belt, an item that would take a qualified mechanic less than 15 minutes to perform at an inflated cost of $253 (charging an hours worth of labor). Seriously? Here's the rub. They were willing to give me a 10% discount if I purchased both services. When I declined the belt service, there was no discount available. Loyalty means nothing to New Century VW. Three vehicles purchased and countless services later did not garner any favorable results. Avoid this dealership. Their bottom line is not customer loyalty but profit. And to top it off, upon pickup, my car was not even vacuumed/washed. Go somewhere where they know your name and appreciate your business.