Mossy Volkswagen Escondido in Escondido including address, phone, dealer reviews, directions, a map, inventory and more

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1695 Auto Park Way
Escondido, CA 92029

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Sales: 760-536-8484

Used Cars: 760-298-5036

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 4:30pm
Tue 8:00am – 4:30pm
Wed 8:00am – 4:30pm
Thu 8:00am – 4:30pm
Fri 8:00am – 4:30pm
Sat 8:00am – 4:30pm

Reviews of Mossy Volkswagen Escondido

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.9 (out of 5)

10 out of 14 people said they would recommend this dealer

1 (out of 5)

Safety isn’t a concern here

Reviewed by Sam in Escondido, CAJuly 09, 2020

I received fraudulent service at Mossy Volkswagen. I came to my local Volkswagen early in the year to get my clock spring replaced. After the service, my steering wheels buttons and horn stopped working. The service man informed that the wheel appeared to have been damaged by me and in order to fix it I needed to be replaced. He said I caused the damage so I would waste time dealing with warranty because they will deny to cover. Assuming that the clock spring was replaced, I thought the airbag was at least safe. They did not tell me the airbag would fail in case of collision but the repair price range was 1,0000-2,000. Recently I took my car for an oil change, the mechanic said it was urgent to take my car to Volkswagen. I went to VW Kearny Mesa, they inspected the vehicle they found that the clock spring and some buttons on the steering wheel needed to be replaced. They refused to hand me my car back and explained to me that it was dangerous to drive but they needed my car for a couple of days. They provided a car rental at the dealers expense and said they will try to cover as much as they can with the warranty . The repair cost here was only over $100. Mossy Volkswagen did not urge about any dangers, did not fulfill the service I came for or try to help me, they were more concerned for the sale. Not sure if that’s the manner that they provide business here or the service man that helped me or if they lack knowledge but be cautious here.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Great Experience!

Reviewed by Michele Giovinazzo in EscondidoOctober 14, 2019

My overall experience was great. The salesman (Chano) was fantastic. Very helpful, honest and ethical. I was delighted to work with him. Usually I don't like the salesman, this was such a different experience and great! The Manager George was also vey helpful. I told him what I wanted and needed and he made it happen. Usually the Manager is the guy with bad news, but he wasn't. Cisco, the Finance Manager was also great. I will be going back to Mossy Volkswagen Escondido the next time I need a car. I will also refer my friends!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Awesome discount on CC

Reviewed by Tina Smith in 4S RanchOctober 26, 2013

I just got a VW CC and I absolutely love it. I ended up at Volkswagen Mossy Escondido because of David & Bill. They were extremely responsive, straight and honest with me and took me seriously while some of the other dealers did not. Ask David about Costco discount on VW...love it, thanks guys you know how make a girl feel special.

Customer Service 5

Buying Process 4

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Mossy Volkswagen Escondido

Mr. Mossy knows what it takes to be number 1, and were fully committed to achiving it! Not just in sales and service, but in overall customer satisfaction. Mossy Volkswagen is different than other dealers. Our friendly and knowledgeable staff will listen carefully, and than provide solutions you can trust. We vow to strengthen customer relationships with each and every contact and make owning a Mossy Volkswagen something to smile about.

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