1435 Encinitas Blvd
Encinitas, CA 92024

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Sales: 760-753-6256

Used Cars: 760-753-6256

Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Herman Cook Volkswagen

Overall Rating:

4.5 (out of 5)

85% recommend this dealer

91 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent customer service and also they were able to

Reviewed by ticacjmrJanuary 27, 2026

Excellent customer service and also they were able to work with me on my finance needs. Thank you so much.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Herman Cook Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

I recently visited this service and was disappointed with

Reviewed by vhguzmanJanuary 27, 2026

I recently visited this service and was disappointed with the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of the work may be fine, but the lack of professionalism and courtesy from the team made the overall experience frustrating. I hope they improve their customer service, because right now it leaves a lot to be desired.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Love the folks at service center, always enjoy working w

Reviewed by timm4January 21, 2026

Love the folks at service center, always enjoy working w Alan. They are always prompt. Excellent customer service.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Herman Cook Volkswagen.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Herman Cook Volkswagen

As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why, for comfortable and personal service the best is not always the biggest.

Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.

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