1435 Encinitas Blvd
Encinitas, CA 92024
Sales: 760-753-6256
Used Cars: 760-753-6256
Sales Department
| Sun | 10:00am – 5:00pm |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | Closed |
See all dealerships near Encinitas, CA that carry Volkswagen
Overall Rating:
4.5 (out of 5)
85% recommend this dealer
92 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Great service, very thorough.
Great service, very thorough. Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber.
Dealer Response
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Maximum rating = 5
Excellent customer service and also they were able to
Excellent customer service and also they were able to work with me on my finance needs. Thank you so much.
Dealer Response
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Herman Cook Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.
Maximum rating = 5
I recently visited this service and was disappointed with
I recently visited this service and was disappointed with the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of the work may be fine, but the lack of professionalism and courtesy from the team made the overall experience frustrating. I hope they improve their customer service, because right now it leaves a lot to be desired.
Dealer Response
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Maximum rating = 5
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why, for comfortable and personal service the best is not always the biggest.
Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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