1435 Encinitas Blvd
Encinitas, CA 92024

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Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:30pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Herman Cook Volkswagen

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I bought a beautiful car.

Reviewed by jennNovember 18, 2023

I bought a beautiful car. That has several scratches. And the front bumper had 6 holes drilled into it despite the fact I signed no front license plate. So they said they would fix the bumper. It's looks worse now. They returned the car with sanding material all over it. Filthy and with scratches. Well see if they do the right thing. So upset. And really upset because my concerns were blown off. It's not over. I am getting my brand new car fixed right.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Bait and Switch Pricing

Reviewed by Steve from Encinitas, CAMarch 04, 2023

The VW website showed a price for installing an accessory by this dealer. When I had the dealer do the work they added about $40 to the price. Their explanation boiled down to "buyer beware". There are a number of good, honest VW dealers in the San Diego Area so there is no need to go to this one for service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 3

Customer Service 1

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

Just beware - Bait and Switch.

Reviewed by SteveMarch 04, 2023

Just beware - Bait and Switch. The official VW website posted the price for and accessory installation at Herman Cook Volkswagen. When I had the work done, they surprisingly added about $40 to the price. When I asked them why the price was more I was given a "buyer beware" type of explanation. They raised the price because they can.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Herman Cook Volkswagen

Proudly Serving San Diego County Since 1967

As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest.

Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.

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