McKenna VW Cerritos

I recently had a back tire blowout on the 605, as I was passing the dealership. Lucky for me, I was able to get to the dealership and Tyler had his guys put the spare on for me, with no charge. I was in and out in less than 30 minutes! I purchased my car here and have been getting my car serviced here for the past 5 years. Tyler and Aisleen (service reps) have always been extremely helpful, professional, and knowledgeable about my car. They have also spent extra time working with the warranty company to make sure everything is getting covered appropriately. I know my car is in good hands when I bring it here. I can't say enough good things about this location!

They did not honor their advertised sales price for a “certified” pre-owned car. After I drove a long distance to purchase the car, they wanted me to pay significantly more for a bunch of add-ons I didn’t want. Bottom line is that they would not accept my full offer of their advertised price. Classic false advertisement/ bait and switch. I’ll be reporting them to BBB and other consumer protection agencies.

They fixed a bunch of recalls among other things and when I received my car back, there was a very loud noise that sounds like they left something in the car door or that the door is going to come off any minute. I have never had any noise wrong with this car since I leased it until I got it back with them.T They have had several chances to do the right thing, but they did not. They told me it was a shock that had gone bad. They saw a dent on that side of the car and said it was caused by that. Cerritos said the shock was $700 for the part alone. When I said I was not going to pay that, they said I should take it to a body shop. The body shop said the shock is mechanical, not body work. The dent has been there for a year and it has not done that. They were also supposed to reprogram my key which I paid for. They finally told me that I needed to do something myself to each personal setting for the car. I paid them to do this $160. They did reprogram it the 2nd time because I saw that they had changed my name and did not do it the way I was sure to write it. f I believe they also charged me more than they should have for my oil change. I paid $359 for an oil change. They said it was because I had missed the first 2. Bottomline is that I still have a horrible sound in my car and they never fixed the tack in my tire like I asked them to. They wrote that I needed 4 new tires and brakes on the receipt. They never told me this. I would not have known if I did not go over the receipt thoroughly. I left the 2nd visit with my car smelling like burnt rubber. I just thought that they must be right about me needing the tires. I thought this was what I was smelling when I left the dealership. It wasn't until my daughter got in my car and noticed what looks like a cigarette burn on my passenger seat in the front. Unbelievable. This is a nightmare. It has taken up too much of my time and the car is ruined, 2018 VW Tiguan.