McKenna VW Cerritos

I’m extremely disappointed with my experience at Cerritos VW. I purchased a 2025 Atlas SEL Premium R-Line, excited to finally get a top-tier trim—only to discover the AC didn’t work properly from day one the second I drove off the lot. For a brand-new car, that’s completely unacceptable. What made the situation even worse was the dealership’s response. Instead of taking responsibility or showing any urgency to make things right, they essentially shrugged it off and told me to “just go through the manufacturer warranty.” No apology, no effort to reassure me, no sense of accountability—just a flat hand-off. Their Finance Manager Jeff and the General Manager took no accountability not even a good-will adjustment. To make things worse it seems they had previously sold my car which activated all subscriptions and warranty’s on my vehicle since June 29,2025 but I bought my car “New” on November 5, 2025. They have claimed they would correct my subscriptions and warrantied to November but two weeks have passed and nothing has been corrected. At this point not even returning my emails or calls. When you spend this much money on a new vehicle, you expect the dealership to stand behind what they sell. Instead, I felt ignored and brushed aside. I didn’t spend all this money to immediately deal with repairs and runaround. I regret purchasing from Cerritos VW and would caution anyone thinking about buying here to be prepared for zero support once they’ve made the sale.

What should have been a straightforward AC repair turned into a months-long nightmare. Service Manager correctly diagnosed my evaporator coil leak but made a coercive offer: better "goodwill" pricing only if I purchased unrelated tires. Feeling pressured, I accepted. After the AC repair, they scratched my windshield during dash removal. They replaced it, but returned my freshly-detailed car with: Torn headliner upholstery Adhesive/sealant overspray throughout interior Scratches on the NEW windshield Parts still unsnapped The third-party upholstery repair they arranged was poorly done and doesn't match the original texture. I brought them a meticulously maintained, showroom-condition vehicle. They returned it damaged multiple times. Tying major repairs to unnecessary purchases is unethical. Returning vehicles in worse condition than received is unacceptable. I've lost all trust in McKenna Volkswagen and may never buy a VW again.

This dealership has horrible customer service. Octavio Aguirre is non responsive leaving me out 6200 dollars for over 9 weeks now. Stay away from this dealership if you know what’s good for you