67909 E Palm Canyon Dr
Cathedral City, CA 92234
Sales: 760-770-1100
Used Cars: 760-770-1100
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 1:00pm |
See all dealerships near Cathedral City, CA that carry Volkswagen
Overall Rating:
4.2 (out of 5)
76% recommend this dealer
110 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I recently purchased a used truck from this dealership,
I recently purchased a used truck from this dealership, and my experience has been far from satisfactory. Firstly, they refused to honor my pre-approval letter from my credit union and instead insisted on using Capital One, which came with significantly higher APR rates. This felt like a push towards unnecessary higher costs. The salesman, Mike Cota, was overly aggressive in pushing add-ons, making the whole process uncomfortable. He kept pretending to be friendly, but it was clear he was more interested in upselling me than in helping me close out my deal for the truck. After completing the purchase, I was assured that my copies of the paperwork would be sent to my email. It's been weeks, and I haven't received a single document. I've reached out twice and still haven't received any response. To make matters worse, I'm now paying for tire coverage that I didn't want and don't even have details on what it covers. This has been an extremely frustrating experience, and I feel misled and unsupported. I would not recommend this dealership to anyone looking for a straightforward and honest car-buying experience. Update 7/5/24 I recently contacted this dealership as per their suggestion in a reply to my initial review. I received a call from Gloria Medina, the finance manager. Although she didn’t use any explicit language, her tone throughout the conversation was incredibly disrespectful. She accused me of lying about not receiving the paperwork for my agreement and insisted that I had already received it. To make matters worse, she offered to send me a copy of my agreement only if I agreed to remove my 1-star review. This kind of behavior is unacceptable, especially from someone in a managerial position. Accusing customers of dishonesty and using leverage to manipulate reviews is highly unprofessional. I stand by my initial review and hope this dealership addresses their customer service issues immediately.
Maximum rating = 5
Had an appointment but vehicle sat for 1 hour and 30
Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left.
Maximum rating = 5
Manny went above and beyond to get my daughter’s car back
Manny went above and beyond to get my daughter’s car back on the road the same day! That’s service!
Maximum rating = 5
Volkswagen of Palm Springs is proud to be a premier factory authorized Volkswagen dealer serving Cathedral City Palm Springs and Indio. We have a comprehensive and diverse inventory of new Volkswagen models as well as a variety of makes and models of pre-owned vehicles. Volkswagen is known for it's award winning automobiles and at Volkswagen of Palm Springs you can find them all! Come visit our new state of the art facility today and let us help you find your next new or pre-owned vehicle! 100% customer satisfaction is our goal!
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