Volkswagen
New Car Dealership in Fayetteville, AR
Overall Rating
3.3/5
Read dealer reviews
We're not just in the business of selling cars. We want to build relationships with our clients and with the local community in northwest Arkansas. We are committed to the needs of all our customers, who come to us for the most reliable and sporty cars and SUVs at the right price, and our legendary customer service. And we have cars priced for every budget, including a huge inventory of used cars under $15,000. That's another reason so many of our customers recommend Crain VW to their family and friends. If you're looking for a new or used Volkswagen, come to Crain Volkswagen, one of the leading car dealers in NW Arkansas.
Our certified mechanics know how to keep your new Volkswagen fine tuned and safe. So if you are in Fayetteville or the surrounding area, check out Crain Volkswagen of Fayetteville!
Crain Volkswagen of Fayetteville Reviews
Overall Rating
3.3/5
11 out of 18 people recommended this dealer
Overall Facilities:
2.5/5
Great team
Reviewed by Derrick and also Derek
in Fayettville Ar
September 08, 2018
Needed a good car for our son an found the perfect one. Staff was great and got us into the exact car my son was looking for. Good price, great car and excellent staff.
They’ll ripped you off
Reviewed by Emma Canas
in AR, Fayetteville
July 26, 2018
Took my 2014 Jetta service light went on after they inspected it told me I need to replace the “throttle body” never explained why it broke considering my car is only 4 years old and I have always brought it to them for service so it has been taken good care of at least I believed it was. the guy who greeted me was rude from the beginning his customer service skills are very poor and HE HAS NO interest on helping the customers for sure he never offered any other solution other than me paying that huge amount of money for having the part replace. These dealership people must make a LOT of money, but I don’t and if you’re gonna tell me you expect me to pay you more than $1,200 plus tax you better explain to me why and what the problem cause my money doesn’t grow on trees. The VW agent Knew the part could be cleaned and that might had been the issue, but he didn’t care to explain or nothing. Just say I need to pay these for my throttle body and that was It. Called back a day after to ask about why wasn’t I offered a different solution I told him I’d gotten a second opinion and that was for the part to be cleaned up and watch for a month to see if that was the problem. The guy from VW agreeded on the phone that “yes” that can be done, but that the problem could come back and that the part might needed to be replace after a month or so.
Well he could have said that the day they charged me a diagnostic fee. I would have appreciated it he could had been nicer and offered me that on the spot when they charged me $131.74 only to tell me that throttle body needed replacement. Anyways they charged that much to tell you what wrong with ur car and you still have to put up with their attitude and rudeness.
I’m having another mechanic who is honest clean up the part.
If the problem comes back like the VW guy said I’m buying the part my self and the other mechanic will replace it for lot less labor money that the dealer wanted me to pay them.
I won’t ever go back to that dealer they charged you ridiculous amounts of money and all they care is YOU BUY a new car because they don’t want you to keep your VW to long or what happed to me will after 4 years they start giving you trouble and you end up spending tons on money on repairs.
So if you wanna get ripped off go to the VW Craig on Fayettevile they’re EXPERTS ON THAT.
Terrific Service Experience
Reviewed by Rich
in Fayetteville, AR
February 03, 2018
Very nice and competent people. Needed a spare key for my daughter's Beetle. It arrived earlier than predicted and scheduling the appointment to have it programmed was really easy. She had a fun time with the experience and they were really cool with her. She'd never really taken her car in for anything before.
