2011 W Foxglove Dr
Fayetteville, AR 72704

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Sales: 479-935-1036

Used Cars: 479-935-1019

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon Closed
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Crain Volkswagen of Fayetteville

Overall Rating:

4.1 (out of 5)

83% recommend this dealer

1064 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Deceptive pricing. Don't trust them.

Reviewed by Matt Fuller from Hot Springs, ARJune 15, 2023

Deceptive pricing. The pricing on cars.com matched the dealership pricing and the confirmed price on an email sent to me. A follow up phone call is where they slapped a $7500 market adjustment on the price. How about just being transparent and put that in the initial listing. They also did a hard hit on my credit before giving me the bumped up price.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Mack was awesome!

Reviewed by HarshPrimate10April 18, 2023

Mack was awesome! I have worked in multiple dealerships and have worked at a corporate level for an automotive manufacturer. Mack's customer service was fantastic and he communicated everything to me in a polite and knowledgeable manner. The work did end up needing to get a little more in depth than originally forecast, but to be honest I already had an idea that this was a possibility based on what I had dropped the car off for. So when Mack gave me a call and stated the technician wanted to run the procedure an additional time to ensure the quality of the flush I found that to be perfectly acceptable. I had also asked for some other minor things to be addressed while I was there in their service department. These were addressed promptly, thoroughly, and accurately as well. I never once felt that I was not in capable hands with this service team. They truly shined and provided the utmost in great customer service! I think it should also be said that while I was picking up my vehicle another customer was dropping off their Audi R8 high performance supercar for service work. That should be an indication to anyone reading these reviews as to how wonderful this service team is! They have earned the business of a customer that trusts them with their six figure supercar (that is worth more than most peoples homes!) I have read some of the "negative" reviews and can honestly say that much of what I have read is not applicable and if you go to a place of business without an accurate understanding of the day to day operations that go on, I do not feel it is fair to the staff of that establishment to discredit them in anyway. I feel this applies to multiple other industries as well. If you take (what I can assume is based off of the typical American automotive consumer) a neglected fifteen plus year old vehicle to a repair facility and act like there wont be recommended services, you are probably the same type of person who goes to the doctors office and yells at the staff when they tell you what is ailing you. I should add that this service work was performed on Saturday 4/15/23. The website won't let me adjust the date to reflect an accurate timeline.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The Crain VW Service Team has consistently been courteous

Reviewed by RUSSELL.ELLISApril 18, 2023

The Crain VW Service Team has consistently been courteous and competent. Service and repair procedures and prices are communicated clearly, and when a replacement part can be safely foregone to maximize use of the part, that is communicated as well, which is very appreciated.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Crain Volkswagen of Fayetteville

We're not just in the business of selling cars. We want to build relationships with our clients and with the local community in northwest Arkansas. We are committed to the needs of all our customers who come to us for the most reliable and sporty cars and SUVs at the right price and our legendary customer service. And we have cars priced for every budget including a huge inventory of used cars under $15000. That's another reason so many of our customers recommend Crain VW to their family and friends. If you're looking for a new or used Volkswagen come to Crain Volkswagen one of the leading car dealers in NW Arkansas.

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