4500 E 22nd St
Tucson, AZ 85711
Sales: 520-849-8570
Used Cars: 520-849-8570
Sales Department
| Sun | Closed |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Tucson, AZ that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
Absolutely the worst customer service I've ever had.
Absolutely the worst customer service I've ever had. Booked an appt 3 weeks in advance only to drive 30 minutes and get told they have to order the recall part. They are condescending, rude and honestly untrustworthy. The absolute worst!
Dealer Response
I am deeply saddened to hear about your experience. We strive to provide excellent customer service, and it’s clear we fell short in your case. I understand how frustrating it must have been to drive out for an appointment only to find the part wasn’t available. Your feedback is invaluable, and we’re taking it seriously to improve our communication and service. If you’d like to discuss this further, please reach out directly at 520-202-5788. Thank you for bringing this to our attention. Sincerely, Brandy Johnson Service Manager Chapman Volkswagen Office- (520) 202-5788
Maximum rating = 5
Paul Fernandez was a great deal of help to us in buying a
Paul Fernandez was a great deal of help to us in buying a Kia Carnival. Not many of these vehicles produced so far and this one happened to be close to us at a VW dealer. Didn’t matter that it’s not his specialty, he knew the vehicle top to bottom and helped us learn all the features. He made our deal happen in under 3 hours financing and all. Immediate responses and well done video/photo documentation to help us feel comfortable to travel and get it. Kept his cool through a major hiccup where we were accidentally told the vehicle was sold and were quite upset. Paul was apologetic and assured us we would still get our beautiful car! This guy was honest, this guy went above and beyond to get everything done so we could get exactly the financing we needed. We call him Cool Guy Paul around here now and you should too.
Dealer Response
Thank you for your review! We are happy to see that you had a good experience with Paul Fernandez. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Wishing you many happy and safe miles!
Maximum rating = 5
Paul was great to work with.
Paul was great to work with. He was very helpful and knowledgeable. The process went very smoothly and quickly. I would refer Paul to anyone looking to purchase a vehicle and will definitely be using Paul in the future.
Dealer Response
We appreciate you taking the time to share your experience with Paul. We look forward to serving you again. Wishing you many happy and safe miles!
Maximum rating = 5
When looking for superb customer service, a friendly, knowledgeable, staff and the complete lineup of Volkswagen vehicles, turn to Chapman Volkswagen. Our dealership, located at 4500 E. 22nd St., Tucson, AZ, features a premier Service Department, well-stocked Accessories and Parts departments and an inviting waiting area with free Wi-Fi. In addition to new vehicles, Chapman Volkswagen has certified pre-owned Volkswagen and many other pre-owned makes and models. You can view our complete inventory, pre-qualify for financing and schedule service appoints online at www.tucsonvw.com. Or, call us at 520-849-8570 to schedule a test drive of your favorite Volkswagen vehicle.
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