3700 N 89th St
Scottsdale, AZ 85251
Sales: 480-424-3560
Used Cars: 480-424-3560
Sales Department
| Sun | Closed |
| Mon | 8:00am – 9:00pm |
| Tue | 8:00am – 9:00pm |
| Wed | 8:00am – 9:00pm |
| Thu | 8:00am – 9:00pm |
| Fri | 8:00am – 9:00pm |
| Sat | 8:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Scottsdale, AZ that carry Volkswagen
Overall Rating:
4.9 (out of 5)
90% recommend this dealer
454 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Terrible experience all the way around.
Terrible experience all the way around. Zero stars, if only possible. Would not ever recommend.
Dealer Response
Thank you for your review. As stated in our first response. If there was a mistake made by our staff we would definitely make sure that the situation is corrected, but that was not the case in this situation. To insinuate that we purposefully make customers think that there is a problem and clearly there is not, is false and defamatory. By stating this, it is not a threat it is the truth. When you brought your vehicle in on May 19th it was due to a broken sunroof. After we checked the vehicle in, we moved it to our back lot where the vehicle then sat for 3 days until your new sunroof arrived. When our technician went to pull the vehicle into the shop for the first time the vehicle would not start. After performing an inspection on the vehicle we then recommended a battery replacement due to it not holding a charge because of a bad cell which you declined. The vehicle was not left on nor did we leave any lights left on while it was waiting for the roof panel to arrive. Battery cells can fail and in this situation, it seems the battery that was in your vehicle had a bad cell. As a dealership, we provided the recommendations based on the skilled assessment of our certified technician. We understand your frustration but did nothing wrong in this case. We have detailed documentation of your visit and would be more than happy to go over it with you if you so wish to do so. We have tried to reach out to you but you will not return any of our calls. Please feel free to reach out at any time too, to speak to our service manager Mike. Thank you, Rolland Schreiber General Manager Chapman Volkswagen of Scottsdale
Maximum rating = 5
Would give negative stars, if only possible.
Would give negative stars, if only possible. The fbad experience has turned into a REAL bad experience from their nasty response to a bad review - almost bordering on threatening me. Stay far away, is my advice.
Dealer Response
Thank you for your review. As stated in our first response. If there was a mistake made by our staff we would definitely make sure that the situation is corrected, but that was not the case in this situation. To insinuate that we purposefully make customers think that there is a problem and clearly there is not, is false and defamatory. By stating this, it is not a threat it is the truth. When you brought your vehicle in on May 19th it was due to a broken sunroof. After we checked the vehicle in, we moved it to our back lot where the vehicle then sat for 3 days until your new sunroof arrived. When our technician went to pull the vehicle into the shop for the first time the vehicle would not start. After performing an inspection on the vehicle we then recommended a battery replacement due to it not holding a charge because of a bad cell which you declined. The vehicle was not left on nor did we leave any lights left on while it was waiting for the roof panel to arrive. Battery cells can fail and in this situation, it seems the battery that was in your vehicle had a bad cell. As a dealership, we provided the recommendations based on the skilled assessment of our certified technician. We understand your frustration but did nothing wrong in this case. We have detailed documentation of your visit and would be more than happy to go over it with you if you so wish to do so. We have tried to reach out to you but you will not return any of our calls. Please feel free to reach out at any time too, to speak to our service manager Mike. Thank you, Rolland Schreiber General Manager Chapman Volkswagen of Scottsdale
Maximum rating = 5
Alex was very helpful and informative.
Alex was very helpful and informative. I appreciate him taking the time to look over my car.
Dealer Response
We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Maximum rating = 5
When looking for superb customer service, a friendly, knowledgeable, staff and the complete lineup of Volkswagen vehicles, turn to Chapman Volkswagen. Our dealership, located at 3700 N 89th St., Scottsdale, AZ, features a premier Service Department, well-stocked Accessories and Parts departments and an inviting waiting area with free Wi-Fi. In addition to new vehicles, Chapman Volkswagen has certified pre-owned Volkswagen and many other pre-owned makes and models. You can view our complete inventory, pre-qualify for financing and schedule service appointments online. Or, call us at 480-424-3560 to schedule a test drive of your favorite Volkswagen vehicle.
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