Ken Garff VW Gilbert

Worked there for 3 years and everyone’s a total pot head especially Techs working on customers cars. I’ve witnessed employees coming back from lunch bragging about how high or drunk they got and right back to working on customers cars. The entire place is a total joke stay away from this dealership.

Stay Away from This Dealership — Especially Oscar Garcia If I could leave negative stars, I would. This was the worst car-buying experience I’ve ever had. I stopped by this dealership to look at a used Tesla that had just arrived. The lot was quiet, and the salesperson helped me right away. The car only had 16% charge, so the test drive was a quick loop. Everything looked fine — tires, interior, exterior — so I decided to move forward. After hours of back-and-forth, we agreed on a price, I signed the paperwork, and left. The moment I drove off, a warning light appeared. I assumed maybe the car just needed to charge or update. The next morning, same issue. I immediately called and emailed the dealership. They told me to bring the car in, saying they’d take care of it. That’s when I met Oscar Garcia, the sales manager — and easily one of the most arrogant, rude, and dishonest people I’ve ever dealt with. He looked me right in the eye and said, “You bought the car. It’s your problem now.” No help, no accountability, no basic decency. I had owned the car less than 48 hours and driven about 70 miles. I asked if they could at least take the car back or swap me into another. He refused. Their technician said they couldn’t diagnose the issue because they’re not certified to work on Teslas. The “solution” was for me to make a Tesla service appointment — over a month away. A few hours later, Oscar suddenly changed his tune and acted friendly. He offered to buy the car back for $2,000 less than I paid, refusing to refund taxes or fees. When I returned to finalize it, he changed the story again — now $5,000 less. His excuse? Because I “didn’t let them fix it.” Their “fix” was to make me wait for Tesla. I called Tesla myself. They confirmed a steering rod issue that existed before I bought it and said the car was unsafe to drive. Repair cost: around $3,000. I shared the report with the dealership. Their answer? Pay the diagnostic fee first, and maybe they’d reimburse me. Tesla sent their report within hours confirming the defect. Another manager, Justin, called and apologized, saying they’d reimburse me. Then Oscar called and said they’d only pay half. The back-and-forth was exhausting and insulting. After nearly a week of arguing, Oscar said they’d unwind the contract and refund me. I returned the car, handed over the keys, and gave him the Tesla diagnostic invoice for $105 — which he promised to reimburse. Two weeks later, after multiple follow-ups, he told me they’d “already done enough” and refused to refund even that. Let me be crystal clear: Oscar Garcia is the problem at this dealership. He’s rude, manipulative, and dishonest. He will tell you whatever you want to hear until you sign, then vanish or turn hostile the second you have an issue. He treated me with absolute disrespect and zero accountability. The dealership sold me a car with a known defect, refused to take responsibility, and wasted countless hours of my time. I was never offered a loaner, rental, or transportation. Even one of their own salespeople called me privately to apologize for how Oscar treated me — that says everything. Bottom line: • Sold a car with a preexisting defect. • Refused to fix or take responsibility. • Lied and changed their story repeatedly. • Treated me horribly after the sale. Save yourself the stress. Avoid this dealership completely — and if you encounter Oscar Garcia, run the other way. He’s the reason people hate buying cars.

Bought a new Tiguan to replace our old one. Lisa was wonderful. Very helpful and professional. Very good experience.