Kendall Volkswagen of Anchorage

This review has a little bit added on it from when I bought my car in November. The buying experience was great here with Bill Garcia and Eric Goulet. Fast foward to Middle January I still had not received my license plate. I was able to get ahold of both of them and were able to check on the current status of them. There was a mixup as I requested my purple heart plates. I went down the following day to pick up the plates in which were only the regular plates not the ones I had requested. I talked to finance manager Goulet, and he said, "Go to the dmv. Have them switch out the plates, take a picture of the recipe, and I will reimburse you with my own money. Eric was true to his word as he did reimburse me. In today's world, not many people stay true to either word. I really commend him for this! Service thust far has been outstanding! Again, Eric has been on top of it, answering any and all questions I have had. 5 stars

This is our second new car purchase from Swickard Volkswagen. We worked with ALEX, and these guys are 5 star dealership. We live 350 miles from the dealership, and had an issue with a new car. They gave us a brand new car as a loaner so we wouldn't be without a car. Volkswagen Road Side Assistance has some issues, as long as your on the highway broke down.. no issues. If the car is at your home... it's a whole issue. But, Swickard managers and salesmen, made some calls and nipped those issues right in the behind.. They straitened it all out and plus gave us a new loaner car. This Volkswagen, Audi, and Porsche dealer is by far the best in town. We have never and this kind of service. Alex will take care of you, help you pick what car you want, and best of all. Take care of you after the sale. As well as the managers there.. They will take care of you too. These guys and gals are so amazing, that we are only going to buy from them ever..

I was told that my 2015 Ford Edge needed a new battery. I was charged $700 which of course seemed ridiculous. Fast forward 7 months later and my new battery is “ defective” and needs replacement which of course my warranty doesn’t cover because it’s a “ maintenance” item. I was taken advantage of by this car dealership. And of course they wouldn’t give me a loaner vehicle because they don’t have any. I was sold a bunch of lies and my $ 5000 warranty doesn’t cover their negligence.