Dothan Volkswagen

people were very nice and helpful would definitely recommend!!! I will be back when I need anything else!! thanks guys

I wish I would have read reviews before taking in my Tiguan for service at Dothan Volkswagen. So many bad reviews on the service manger Russell Hunter. I also had a terrible experience with him. You wouldn’t believe that after paying almost $900 Russell would argue so much over an $82 tape job. My driver’s seat was making noise due to a broken piece that protects the electric wires underneath which we let them know about. When Tarna called to let us know they fixed it with electric tape and the charge was $82. We were obviously not happy! Tarna then said she can have the tape removed and charge us $165 instead which is for removing the seat that they never removed in the first place. What?? Really?? So we asked to talk to the manager. Then things got worse. He argued that they were being nice and the tape job was free and they gave us 50% off the diagnosis which we already told them what the problem is and it is written in the notes. It would only take a couple of minutes to look under the seat. Tarna and Russell had two different stories. When my brother asked what is your name to the service manager he didn’t want to give it. Now knowing about all the bad reviews just on him, I can see why he didn’t want to give his name but after 4 times asking he finally gave his first name. When asked what his last name was he said it was none of our business and this isn’t a legal matter. My brother said it actually is a legal matter than Russell said he doesn’t have a last name. Russell said, “My Mama didn’t give me a last name” Really this is a service manager at a Volkswagen dealership?? Russell finally agreed to remove the $82 tape fee job but without telling us that he will have the tape removed. When I went to pick up my vehicle, I was told Russell will come out to ring me up. I was assuming that he wanted to smooth things over but NO just the opposite. He wanted to argue some more over it. I finally had to say that I didn’t come down here for this. I just want to pay and leave. After paying and getting into my car, I went to move my seat up and it made a horrible noise and wouldn’t move. I went back in and that’s when I was told that they removed the tape and probably in haste. I was in tears over the treatment I was receiving. I said I can’t even drive home with the seat broken and couldn’t believe Russell was so petty to take off the tape. He then followed me to my car and fiddled under my seat and broke off the piece that was originally taped. This allowed the chair to move but now I have more of an issue with my chair with the wires not being properly protected. I would love to know why Dothan Volkswagen keeps Russell Hunter employed?? We will be calling Volkswagen of America tomorrow to let them know of our treatment at Dothan Volkswagen. All of this over a 5 minute tape job! Unbelievable!

Do not take your car here to be worked on. I took my car in because the check engine light was on and it wasn't running efficiently. I was given a quote of $1,000 to have it fixed. About a week or so later they called and said that additional work needed to be done and the total would be $3,000. Although I don't have that kind of money just laying around, I needed my car so I reluctantly agreed. A couple of weeks went by and they still had my car. They told me that the check engine light was still on and they wanted to try and figure out why. I told them I was not paying any more money for this car. A couple more weeks went by and I was told it would be at least $1,500 to fix it (if not more). I told them I was coming to get my car. They said it was running but the check engine light was still on. I went and got the car and not only the check engine light was on, but several other lights were on that weren't on when I took it in. The car drove worse than it did prior to me taking it in. I drove it for about four days and then it went into safe mode so I can't drive it at all now. They never fixed the problem that I took it in for and now I am out $3,000 and have a car that doesn't run at all. Long story short.... Bait and switch.