1490 Center Point Pkwy
Birmingham, AL 35215

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Sales: 205-856-6520

Used Cars: 205-856-6520

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Serra Volkswagen

Overall Rating:

4.4 (out of 5)

90% recommend this dealer

1472 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I was having an wonderful day because Nissan had given me

Reviewed by shelika98January 22, 2026

I was having an wonderful day because Nissan had given me a ride to and from work. Ist you sent me a bill for almost $200 for a brake flush out, but once I got my truck the brakes went straight to the floor and then start speaking very loud this was so embarrassing, none stuff that wasn't happening until I dropped my truck off. There was oil or brake fluid all over my pretty white truck. So, I took it back to the dealership the next day and was told that the brake line on the right side wasn't connected. I could've kill myself or someone us. This was very unacceptable. I asked could my truck be clean from where whom ever worked on my truck spilled oil or brake fluid and there was oil spilled all under hood also. They had oily finger prints on my truck. I hadt to clean my own truck. This was so SAD!!!!!!!!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for bringing your experience to our attention. We strive for customer satisfaction and this instance does not uphold to our standards. This technician is no longer employed with our dealership. We take a customers safety as our #1 priority and this was totally unnacceptable. We hope that this experience will not stop you from trusting in us for the future.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Always courteous and professional, with goal to meet

Reviewed by Tracy B.January 20, 2026

Always courteous and professional, with goal to meet customer needs. They also work to be as flexible as possible with regard ti schedulesz

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Angel Borja was a joy to work with through the entire

Reviewed by SmoorerJanuary 20, 2026

Angel Borja was a joy to work with through the entire process of my vehicle purchase. He explained everything in detail, and I am enjoying driving the Nissan Rogue. I would recommend him to anyone looking to purchase a car.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Serra Volkswagen

We appreciate you taking the time today to visit us on Cars.com. Our goal is to give you an interactive tour of our new and used inventory as well as allow you to conveniently get a quote schedule a service appointment or apply for financing.

At our dealership we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.

Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!

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