Russ Darrow Toyota

Toyota New Car Dealership in West Bend, WI

2700 W Washington St
West Bend, WI 53095

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Sales: 888-307-2932

Used Cars: 262-384-4738

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm
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Reviews of Russ Darrow Toyota

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

1492 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

I asked to have the cabin filter cover be put back on cuz

Reviewed by beckylimbachJanuary 15, 2026

I asked to have the cabin filter cover be put back on cuz I changed it and couldn't get it back on. We'll I don't think they even pulled mine out during video. They used a old one. The cover never got put on

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Checking in was horrible.

Reviewed by jwhronJanuary 14, 2026

Checking in was horrible. Took forever, customer confusion, and I was skipped twice. Other than that, it was as expected.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had excellent service.

Reviewed by jvoit0928January 07, 2026

I had excellent service. They diagnosed the problem with my 2014 4 runner and I couldn't be happier. The issue was resolved. Hats off to the tech who repaired my vehicle!👍

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russ Darrow Toyota

At Russ Darrow Toyota, we offer a wide selection of new and pre-owned Toyota vehicles, including the popular Camry, rugged Tacoma, and versatile RAV4. Our dedicated team is here to provide a hassle-free, transparent car-buying experience with great prices and flexible financing options. Whether you’re looking for a new Toyota or need expert service, we’re committed to helping you every step of the way. Visit us today and discover why Russ Darrow Toyota is the trusted choice for drivers in the area!

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Want more details on Toyota vehicles?

Toyota

4Runner, Camry, Corolla, Corolla Cross, Corolla Hybrid, Crown Signia, Grand Highlander, Grand Highlander Hybrid, Highlander, Land Cruiser, Prius, RAV4, RAV4 Hybrid, Sequoia, Sienna, Tacoma, Tacoma Hybrid, Tundra, Tundra Hybrid, bZ4X
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