2700 W Washington St
West Bend, WI 53095

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Sales: 888-307-2932

Used Cars: 262-384-4738

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Russ Darrow Toyota

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

1464 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Don't know who Mark is.

Reviewed by dean_raaschNovember 28, 2025

Don't know who Mark is. We never met him. We worked with Heather. We worked with Heather and never met Mark.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Toyota of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Heather was very good at communicating with us and

Reviewed by dean_raaschNovember 28, 2025

Heather was very good at communicating with us and finding us options for the car that we were looking for. She kept in contact constantly with text messages and then also met us on her day off at the showroom to help us out. I would recommend working with her.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very friendly and communicative Everyone was thorough and

Reviewed by Jennab08November 26, 2025

Very friendly and communicative Everyone was thorough and the waiting room was clean and nice

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russ Darrow Toyota

At Russ Darrow Toyota, we offer a wide selection of new and pre-owned Toyota vehicles, including the popular Camry, rugged Tacoma, and versatile RAV4. Our dedicated team is here to provide a hassle-free, transparent car-buying experience with great prices and flexible financing options. Whether you’re looking for a new Toyota or need expert service, we’re committed to helping you every step of the way. Visit us today and discover why Russ Darrow Toyota is the trusted choice for drivers in the area!

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