Bergstrom Imports of Oshkosh in Oshkosh including address, phone, dealer reviews, directions, a map, inventory and more

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3245 S Washburn St
Oshkosh, WI 54904

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Sales: 920-267-4670

Used Cars: 920-267-4819

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Bergstrom Imports of Oshkosh

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

754 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bad Experience

Reviewed by EV from Oshkosh, WISeptember 09, 2021

On a Tuesday I talked to a rep about buying an ID.4. The price was posted online and I was told this was the exact price. So I filled out the credit app and was all set to buy the car. The rep called me back after her day off, and magically the price of the car went way up. In fact on the phone she quoted me the up front price we agreed to at first and then said oh wait no its $2,000 more. I won't do business with Bergstrom ever again.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Don't even bother

Reviewed by KCoffey from Kaukauna, WIAugust 04, 2021

Bought a 2015 Honda Accord new off their lot. Kevin the sales guy in 2015 was wonderful and worked with me well. Super responsive. Fast forward to 2021, and I am the proud owner of one expensive paperweight with 66K miles on it. Service center was nonresponsive for 5 business days. When they finally got to me, I trailered the car down there to have them look at it. They came back with a diagnosis of a main bearing failed on the connecting rod. The thunk is the connecting rod spinning around. And metal shavings throughout the whole engine. (This is a known issue for this model year of Accord, even has a TSB out for it, but somehow my VIN doesn't fit the TSB 15-017) Service center calls me back and says nothing we can do, Honda rep says tough luck. Call Honda every other day since then, they tell me they don't supercede the dealership. Someone's lying. Have all records of personal maintenance available and given to Bergstrom. My options are to have a used engine installed for 5 grand or new engine that wasn't quoted but claimed around 12 grand. Really?! Honda has lost a customer, and I will not be buying a vehicle from Bergstrom again. Also filed a report with the NHTSA for this. Have various case numbers on it.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

2.3 (out of 5)

Expect problems

Reviewed by Central Illinois native from Peoria, ILMay 20, 2021

I bought a "Certified" used car 5 months ago. I've driven it 1,200 miles and already sunk $2,100 in repairs (and counting). Good dealership, but the people who do their repairs and prepping of the cars have no idea what they're doing. OK to buy from them, but keep a bunch of money in your bank to pay for the repairs you'll have on the horizon.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thanks for the feedback and sorry for the frustration. We certainly don't want to sell a vehicle that is not in condition to drive. Our prices are based on the condition of the vehicle. Sorry for the poor communication.

Overall Facilities N/A

Customer Service 2

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Bergstrom Imports of Oshkosh

At Bergstrom Automotive we strive to be the recognized leader of guest service through our commitment to treat everyone like family. You deserve complete peace of mind when it comes to owning your vehicle regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin's #1 Automotive Retailer we support communities throughout the state with 25 Bergstrom locations representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.

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