Dan Cava's Toyota World

The dealership listed a vehicle possibly two weeks ago. After contacting them for more photos and information their response was they would get it to me when the vehicle was brought onto the lot? Why would a dealership advertise a vehicle that they would not provide information for that vehicle. Appears they are not serious or are offering vehicles that don't exist! I will look elsewhere.

0/10 for the service dept. Erik in the service department is very condescending and rude. He has zero concerns about my vehicle being without the safety features and felt it was appropriate to return the vehicle to me when the issue hasn’t been addressed or fixed. The service department then offered the next available service appointment to continue to work on it. 8 or 9 days later. When I went to pick it up unfinished around 4-4:30pm the technicians were inside near the service advisor desk digging in drawers looking for snacks and talking about how much beer they planned to drink. Erik then called me again to tell me that their dealership is independently owned and operated and they were choosing to no longer work on the car at all even though it was purchased there, extended warranty was purchased there, and they are the only ones to have ever serviced the vehicle before, even down to oil changes. If I could give 0 stars, I would.

Always an easy car buying experience at Dan Cava’s. From the time you walk in the door they make every effort to make your car buying experience a good one. I always recommend them to friends and all of my family buys here too. Only place I will ever buy!!