Ball Toyota of Charleston

I purchased a 2022 Toyota Highlander recently from Ball Toyota. The process was very easy, everyone was friendly and amazingly helpful. Special thanks to Jeff for giving me a tutorial on my new vehicle. I will recommend Jeff and this dealership to all my friends and family.

SALES DEPT LACKS INTEGRITY! BEWARE! Ball Toyota of Charleston, WV sales manager Jeff Mihelich approved a one-day hold on a 2022 Highlander Hybrid Platinum for my 74-year-old father. His salesperson, Jacob Frazier, texted total pricing info and a promise to send a link to fill out credit info to complete the transaction. FIVE minutes after receiving the text (we have screen shots), Mr. Frazier texted back indicating the car was sold to another buyer. If you read nothing else, at least you now know the risks you take when shopping for a car at Ball Toyota of Charleston WV. If you want the details, keep reading. Mr. Frazier never informed my father of any other interested parties. My father had gotten deep enough into the negotiations to have a quote that included local taxes and desired down payment. I’m sure at this point you, as my father, would have believed you were in the process of purchasing a car. Unfortunately, that is not how they do business at Ball Toyota of Charleston, WV. On behalf of my father, I called Ball Toyota asking for the manager who okayed the deal and thereby breaking his word to my father. Mr. Mihelich said, “You’re an out of state buyer. We’ll never see you again.” Clearly, he was not concerned about the unethical transaction. Mr. Mihelich now says that the hold was contingent upon an approved credit application, which was never the case. However, even if it was, he still approved the sale of the car to another customer while working on paperwork with my father. At the end of the day, both Mr. Mihelich and Mr. Jacobs apparently feel no remorse over this unethical transaction. We never received an apology from anyone and Mr. Mihelich actually tried to blame the failed transaction us, the customer. Not sure what we did wrong. All they gained was selling the car maybe 30 min sooner (or perhaps there was another incentive we aren’t privy to. I do wonder about that one). We will obviously find the car eventually at another dealership that, hopefully, has more of a moral compass. However, we just wanted all potential Ball Toyota of Charleston WV customers to know how they treated at least one of their potential customers.

5 stars rating. Customer service and sales were superior. Very transparent and efficient process. The salesperson, Jeff Shaffer located the new 4 Runner I was looking for and kept me updated every step of the way via text. The car was ready and waiting when I arrived to pick it up. Ball Toyota did not charge additional fees above MSRP like most dealers are doing currently. Knowing that I can just text Jeff what I am looking for without all of the hassle, I will certainly buy our next car from Ball Toyota.