63 Brushy Fork Rd
Buckhannon, WV 26201

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 9:00am – 1:00pm

Reviews of Buckhannon Toyota

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Look elsewhere for good service! This ain't it!

Reviewed by Unhappy customer! from WVFebruary 04, 2023

I'm a Toyota for life buyer. I never buy any other cars, period. Buchannon Toyota has made me reconsider. Lousy dealership, lousy service, lousy repairs. Just a nightmare. Next time I need a car I'll go to Virginia and stay away from this dealership!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200

Overall Facilities 2

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

In and out quick. Everything clean

Reviewed by Lori from West VirginiaApril 15, 2020

With everything going on they made sure to sanitize everything. Service was very quick and professional. While I waited I looked at their selection of new vehicles, was expecting to be hassled into buying. Was asked one time if I needed help I said no just browsing. Was not pressured at all.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for the positive review, Lori and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out to us at Buckhannon Toyota with any service questions. Best, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

very nice dealership, nice people to deal with

Reviewed by Ronald from Buckhannon WVApril 12, 2020

My first time ever owning a Toyota and am very happy with the Tundra. The purchasing process was pleasant the people are very helpful, friendly and make buying a new truck easy for someone who usually doesn't buy new.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Congratulations on your new Toyota Tundra, Ronald! We're so pleased that you chose to purchase from Buckhannon Toyota and even more pleased that our team made the process enjoyable for you. We hope to work with you again! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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