3606 S Sprague Ave
Tacoma, WA 98409
Sales: 253-844-2552
Used Cars: 253-620-7810
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near Tacoma, WA that carry Toyota
Overall Rating:
2.8 (out of 5)
75% recommend this dealer
108 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
On April 6th 2025, I went in and purchased a 2019 Toyota
On April 6th 2025, I went in and purchased a 2019 Toyota Tacoma TRD with only 36 thousands miles on it. Before we purchased the veichle we asked some important to the sales person, Chad, was the veichle safe and was it serviced he said, "Yes, the veichle was safe and was serviced." My Dad who was with me asked about the rust on the tire rotors and Chad assured us that was normal and there was no other rust on the veichle. We drove it on the road it was fine, so I decided to finalize this sale and get my dream truck. Come to find out that the cabin would shake on highway speeds, their was slugde in the engine and the underbelly was sprayed over to cover up all the rust after taking it to a personal mechanic that I've worked with. Took it back later that night and we complained, they did offer to exchange but how could we trust them and take this new truck to be insepected so we left. We get a call that the fixed this which they did but we still didn't trust them but we couldn't get out of this now. So for peace of mind I took it to Toyota Doxon for a buyer inspection even they told us not to buy this due to all of the rust underneath and the engine. When buying a used veichle do yourself a favor and get it insepcted buy a mechanic you trust before getting ripped off.
Dealer Response
Hello Adham: Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Maximum rating = 5
Tried to buy a used vehicle but because I was out of
Tried to buy a used vehicle but because I was out of state they wouldn't even discuss with me. They said we sold a car out of state on a credit card and the card was stolen so we don't sell out of state. I was treated like I was trying to rob them and wanted to get off the phone immediately, very rude and condescending! I would NOT recommend this dealer at all and wouldn't give them a dime of your hard earned money! I found a vehicle in better shape, lower mileage, and better price than what Titus was offering at a dealer that was glad to work with me and answered all of my questions. Stay away from Titus-Will!
Dealer Response
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Maximum rating = 5
DO NOT BUY FROM THIS DEALERSHIP!
DO NOT BUY FROM THIS DEALERSHIP!!!! A few months ago a I purchased a Toyota truck from them. Let me say the worst feeling the world is knowing you’ve been ripped off and not being able to do anything about it. The customer service was abysmal! The vehicle has proven to be a piece of crap. Something you would expect from a fly by night buy here pay here lot. Not a SUPPOSED REPUTABLE DEALERSHIP. Turns out the “single owner” they represented was a car rental company. A two year old vehicle that had been run through the wringer. The dealership didn’t even detail it and barely washed it. Found years old dirt caked on the undercarriage with rust and corrosion everywhere. Also of note if a non Toyota mechanic finds issues to be addressed expect to pay out of pocket for repairs because if the Toyota mechanic doesn’t agree the warranty is worthless. I’ve been a loyal Toyota/Lexus customer for over 20 years. I like the brand but this dealership NEVER AGAIN!!
Dealer Response
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Maximum rating = 5
We're Titus-Will Toyota - your smart choice for new and used Toyotas other used vehicles finance and service. Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to use the Web tools here on our site or stop by our dealership. We're located at 3606 S. Sprague Avenue Tacoma WA. At Titus-Will Toyota our goal is to sell the best vehicles at our lowest prices and treat our customers with respect. As one of several Washington Toyota dealers we believe when you choose Titus-Will Toyota you are making the right choice.
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