Toyota of Seattle

Summary: - AVOID JT Medrano. He's not only ripping you off; he’s genuinely malicious. - Watch out for "Misc. Charges" on your invoice. They're bogus and you can get them removed. - Don't believe anything you see in the work order. Things marked as "critical concerns" are not at all critical concerns. I called to have my car towed to Toyota of Seattle for a diagnostic test. I authorized a $195 charge over the phone. 1. Extortion After the diagnostic test results came back, JT Medrano from Toyota of Seattle threatened to charge me with a $350 car storage fee if I did not authorize $1316 of "further diagnostic tests." (This $1316 was only a part of a $6295.41 work order, and only one item for $72 in that work order was actually related to the issue with my car.) He said he wouldn't charge this fee if I did agree to authorize the further diagnostic tests. Plainly and simply, this is extortion. On top of this, JT Medrano smirked as he made this threat. 2. Unauthorized bogus 3% charge When I received the invoice for the initial diagnostic exam, the amount was more than I authorized over the phone. JT Medrano secretly added a 3% "Misc. Charges" to the bottom of the invoice. JT Medrano did not mention the charge, and the charge is not explained on the invoice itself. I understand that it is common practice for dealers to add superfluous and deceitful charges like this, but it is not acceptable when I had authorized a specific amount over the phone. As far as I can tell, JT Medrano is the only member of the staff who has been called out specifically in negative reviews, and he’s been called out multiple times.

I purchased a vehicle from them. They unknowingly signed me up for a Sirius Radio trail. They gave Sirius all my personal information; my home address, my email and phone number. Sirius radio continues to contact me through all 3 sources. It is impossible to get off these lists. I'm extremely disappointed and frustrated Toyota of Seattle did this.

We just bought a 2022 Toyota Cross from Toyota of Seattle and the internet sales team was great. Raja Fouad and Cory are the ones to go to. They're very professional, friendly and very human. I recommend anyone looking to buy a car to please go to Toyota of Seattle and to connect with Raja and Cory. The overall experience was great.