Toyota of Lake City

I've been doing business with Lake City Toyota for many years. Always been taken good care of here. They're the only ones I trust with my 1999 Land Cruiser. Troy in service is great to work with. AAA+

Our first contact was with the used car manager. We asked for carfax type information. Instead he referred me to a retail salesman. Eventually, on my own I was able to determine it spent most of its life as a commercial vehicle in NYC, in one of the most rust prone environments/usages....How it ended up here seems to be via auction.... It's strange to me that a Lexus dealer would have a car with that history in stock...

The service center at Toyota of Lake City; (13355 Lake City Way NE, Seattle WA) dealership is an absolute nightmare. My partner purchased a 2020 Rav 4 hybrid with an extended warranty, purchased through the dealership she purchased the car. About 6 weeks ago, we took the vehicle in for a check engine light that had come on indicating a high temperature. We have been given a complete runaround through their service department. The work needing to be done just continued to pile up. All the while we were being reassured that the warranty company was in the loop as to what work was being done. We were told repeatedly that while the warranty may not cover everything, it would cover most of the work. According to the service center, they needed to send the short block to a machine shop. We asked the manager of the service center if we could have a write up/estimate of all work completed and future work needing to be completed and he told us that wasn’t something they could or would do. We have since asked again and should be receiving a write up. Now we are being told that the warranty company is refusing to cover ANY of the cost. They stated that Lake City Toyota did not follow their procedures for this issue and, essentially, did more than necessary. We are now stuck with a growing bill that has reached $10,000 and the car isn’t even fixed. If this experience is indicative of how this dealership as a whole operates (and their current recent Google reviews absolutely confirms this) then I would avoid this dealership at all costs. I would avoid Toyota corporation as a whole. It is worth noting that there is an active recall out for this exact issue, make model and year, yet we are being told that it doesn’t apply here.