Toyota of Kirkland

I purchased a used car from Toyota of Kirkland. It was a very pleasant experience. I had a car in mind and called when I was on my way to make sure it was there. The salesman, Galo, had it waiting for me when I got there. No looking for lost keys or last salespeople, just present your license and off on a test drive! I had arranged for a loan via my credit union for a good rate. These folks beat that rate and matched the credit unions gap insurance price (saved $900). They also gave me an excellent deal on a warranty. I buy a car every three or 4 years and I never get the warranty but the deal was excellent. Jason, the Wizard of Finace had me out of there in about 15 minutes. I've never seen anything like it! A day or two after the sale during a hard rain i discovered water around the sunroof seal. Called Galo. He said to bring it in and I did. They took care of it free of charge. Service team was friendly. I'll go back there when I buy my next car.

WARNING!!! Do not buy here!!! They will rip you off here. Wanted to order a Sienna 3 months ago but during the paperwork they tried to sneak in a 7k markup. I walked out but they followed me and agreed to drop it. 2 weeks before arrival I brought in my trade to be prepared for the transaction and we AGREED ON A PRICE! Van arrives and they write the paperwork up with thousands less than they AGREED to give me. What am I going to do? Wait another 3 months. Horribly unethical dealership!

The service dept at ToK is not reliable. You can’t count on what they tell you.  The brakes on our Toyota were making a sound I’d never heard brakes make before. Inspected them and didn’t see any issues. Since it seemed to be an unusual problem we decided to take the vehicle to ToK for diagnosis.  The service manager (Mr Malloy) told us that off brand brake pads had caused the rotors to be “all torn up” and required replacement.  From my inspection, I knew that the rotors were in good shape and could not see how a reasonable person would say they needed to be replaced. Definitely not “torn up.” Also, only brake pads from reputable brands had ever been put on this vehicle that transports my wife and child. What we were told by ToK was obviously not true. Had had an ok experience with ToK in the past. Now we don’t feel that we can trust them.  Everyone was polite. Also, ToK is expensive, even for a dealership. We don’t expect to return to ToK for either service or for a vehicle. Not recommended.