Toyota
New Car Dealership in Edmonds, WA
Overall Rating
4.4/5
Read dealer reviews
Magic Toyota is a family owned and operated dealership that places customer satisfaction as it's highest priority. We have designed all of our departments around putting our customers needs first. Everything we do is designed to make your car buying experience easier and more enjoyable. Competitive pricing, knowledgeable staff and superior customer service all add up to create a fast and simple way to purchase or lease or service a world class automobile at a great price. If we ever fail to live up to your expectations in any way, please feel free to contact me directly. Peter Chung, General Manager.
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Magic Toyota Reviews
Overall Rating
4.4/5
26 out of 30 people recommended this dealer
Nice words won't replace the undone service
Reviewed by CucuB
in Lynnwood, WA
December 19, 2020
Every time I take my Highlander for service I set marks in different places to check after if indeed they actually do whatever they say they do - change oil, fill up the liquids rotate tires...
Believe me, some are not touched!!!
I can do all of these by myself , I just take the car to the dealer for the records and convenience.
Just imagine when you take your car for a major repair how many things you get charged for w/o actually been done.
Thanks,
Shady dealership, Stay away!
Reviewed by SC
in Lynnwood, WA
July 18, 2020
Not a great experience at all, Started out with Ali... Very pushy salesman and the kind of guy you honestly think of when you hear terrible car salesman.
I came in to look at some different Lexus IS models, First one having some seriously ugly interior where Ali keeps going on about how much he loves it.... Great! You buy it than.
After test driving a few, I tried the FSport version which is a lot more fun to drive and decided I would like to see some numbers on it. Magic is terrible at trade in prices. They had attempted to give me $3500 less than trade value and after 30 minutes with their back and forth pretending they were calling somebody and me about to walk out the door they finally met the ask.
Before signing paperwork I went out to have one more look at the car and noticed a large X keyed into the passenger door. Brought this up and they agreed to fix it. With buying a used car you know there will be little things here and there but they assured me it went through a complete safety inspection. That was a lie... After taking it to Lexus for a fuel pump recall, Lexus showed me the alignment was completely off and had caused extreme tire wear on the insides of the tires and shortly after i noticed the driver bumper clip was completely busted off and it looks as if Magic threw some glue on there to hold it together. These are things you honestly cannot see and put your trust in the dealer. So after buying a $30k car from them, I immediately need to spend $1000 on a bumper, $110 on alignment and $700 on new tires. This is after being told by both Ali and the manager it has gone through a full safety inspection. I did trust that as Lexus is Toyota's premium line and figured they knew what they were doing. **Brought these issues up with the service advisor and was told basically... That sucks, You bought a used car.
Service department, Took my car in on a Monday and was told it would be a few days for the paint repair. I explained I was leaving town on Thursday and would be back Sunday morning to pick it up which I was told it would be ready and waiting. Not the case, Tried calling Sunday beforehand and got zero help and than again on Monday but was told my service advisor was off. Car was not ready until the following Tuesday with zero phone call updates or anything. As to the loaner vehicle they provided, A Toyota Tacoma which was completely filthy. The truck was covered in mud and on the inside was absolutely filthy. They had not cleaned or even attempted to wipe down the vehicle. Seriously guys? In the middle of our current Covid situation and thats what you provide your customers... Wow!
I will only service my other Toyota's at Rodland Toyota in Everett as they provide a truly professional experience.
Be very careful if you shop here, These guys have definitely proven to not be an honest dealer and will do the bare minimum and hope you do not catch these things beforehand. I myself will not be returning here for any of my future vehicle needs.
I purchase plenty of cars and have had some really great experiences... Not here at Magic Toyota though. The worst part of it all is I really enjoy their sister company, Michael's Toyota in Bellevue. I have purchased 3 vehicles from them all with really great experiences. Moving forward that may be a different story after this visit.
EXCELLENT EXPERIENCE!
Reviewed by Jason B
in Poulsbo, WA
September 25, 2017
After experiencing several "not so good" experiences with auto dealerships on our side of the water, we made the trip to Edmonds and had the best car buying experience we have had. This is our first Toyota and we are thrilled. Adam, our salesperson was awesome. He explained everything about the car and physically showed us everything. He was not pushy and very honest. The "back and forth" was professional, we were honest with him (we had a very strict budget number) he was honest with us. Adam's manager, Peter, was involved in the process and was great to work with. Peter made it right when there was mistake between what he had written down on the agreement and what came up in the financing. I can't say enough positives about the whole experience. I highly recommend Magic Toyota, Adam, Peter and their team! Well done, and we will be back!
