I-5 Toyota

If you need to cancel your warrenty because you want to sell your vehicle GOOD LUCK getting ahold of anyone over the phone. I kept calling the finance department, left messages, no one returned my phone call. I was told from a salesperson I would need to come in to have the finance department check my mileage in person. That's not true because I have canceled another warranty on my last vehicle I sold via email with the finance manager at another dealership. I understand the dealership doesn't want to refund my warranty, bad for business but I'm selling my vehicle so why would I want to pay for something that I'm selling/no longer have. It is absolutely insane to me that dealerships act like this. I will make sure to be in contact 6-8 weeks. I am entitled to my refund. I will be persistent. =)

Exceptional service. Made good on all issues. Professional and friendly. Brian Piper and Jesse treated us with respect and were sensitive to our needs.

Transmission went out,fought Olympia Toyota about exteneded pumper to pumper. Chehalis I-5 did say it was covered. Took it there, dealer had car over 3 months. Kept saying it was ready and then it's not. No rental offered till last day. Finally get it back after another week of "it's ready" and it is filthy. They couldn't even wash it. Mind you that was 3 months of paying a car payment and insurance. I would think twice before I took my car there.