Toyota of Bellingham

Simply put - do not go here. I had my sunroof repaired here in August/September. They overcharged me by over $1000. They left my interior permanently smudged and the sunroof is not the same. I went back and had them take a look as I was not satisfied. They say it was sealed properly - but things have puckered and I can no longer drive with the sunroof cover back without excessive road noise. Of course they determined there was no problem and to investigate it, they would have to start taking things apart. They said, "We really don't like doing that," which means they didn't want to actually address what they did - and offered to do so at *MY* expense. In short - they did not return the car to me in the state in which it should have been. The airflow and noise is infinitely worse than when I took in the sunroof for repair. They took no serious responsibility. The service department manager, John Springer, failed me at every turn despite the best efforts of Nick and Katie. I had to advocate fiercely to receive a subpar rental vehicle with subpar wheels (one of which popped on a standard Bellingham area road). Beware - they will charge you top dollar and then refuse to fix or clean anything to the standard it should have been done so. Here I am almost 9 months later and I still have no recourse to repair or fix what they failed to do.

In short - don't go to Toyota of Bellingham for anything. I had my sunroof repaired here in August/September. They left my interior permanently smudged and the sunroof is not the same. I went back and had them take a look as I was not satisfied. They say it was sealed properly - but things have puckered and I can no longer drive with the sunroof cover back without excessive road noise. Of course they determined there was no problem and to investigate it, they would have to start taking things apart. They said, "We really don't like doing that," which means and equates to the fact they didn't want to actually address what they did - and offered to do so at *MY* expense. In short - they did not return the car to me in the state in which it should have been. The airflow and noise is infinitely worse than when I took in the sunroof for repair. They took no serious responsibility. The service department manager, John Springer, failed me at every turn despite the best efforts of Nick and Katie. I had to advocate fiercely to receive a subpar rental vehicle with subpar wheels (one of which popped on a standard Bellingham area road). They charged top dollar and then refused to fix or clean anything to the standard it should have been done so. Here I am almost 9 months later and I still have no recourse to repair or fix what they failed to do.

Absolutely thrilled with our experience with Jordan Ashburn at Mercedes-Benz of Bellingham. Jordan is a true Mercedes-Benz specialist! From the basic facts to the custom (fun part). He is your guy! The moment we walked in, we felt right at home—there was no pressure, just genuine assistance. Jessica Gonzalez made the paperwork quick and informative. We were especially grateful for the fidget activities Jordan provided to keep our little guy entertained while we ironed out the final details. Fun Fact: Jordans animal sketching skills.... Top tier! Our seven year old was highly entertained! To be honest, I was too! Now that we’ve been driving our new car for a few weeks, we've encountered a couple of minor "new car" hiccups. This is where the real tests starts....... Jordans quick and effective responses demonstrated that he stands by his word and values our satisfaction not only in him as a specialist, but in Mercedes as a whole. His approach reflects a deep respect for his customers, making it clear that he is not just there to sell cars but to build trust and lasting relationships. Jordan's integrity shines through in his genuine commitment to his customers. He prioritizes transparency, ensuring that you understand every aspect of the buying process and the Mercedes line up without any pressure. Jordan has checked in on us and our vehicle and he has made our experience with Mercedes one that we tell all our friends about. We’re already looking forward to calling Jordan when it’s time to buy a SAFE vehicle for our soon-to-be 16-year-old Son. If you’re in the market for a vehicle, I can’t recommend Jordan and the staff at Mercedes-Benz of Bellingham enough!