Casey Toyota

Bought a used car for my daughter. When signing, nothing was explained and then when we received all the information on a thumb drive instead of printed out and put in a folder, we find an extra 3500 in which we didn’t agree to that was added to the loan. We were told that we had to pick up the plates at the dealership and we then received a voicemail stating I had to contact the bank to get information on how to pay the car payment. This is all ridiculous, I’ve bought plenty of cars and I’ve never had to do most the work or received a “ thumb drive” instead of actual paperwork. Also, we only received 1 key for the car. Don’t go here these aren’t not professionals.

DO NOT COME TO THIS CASEY TOYOTA AND BUY ANY VEHICLE ESPECIALLY FROM JOHN OGDEN!!!! This Casey Toyota has been nothing but a hassle for stuff that shouldn't happen. We first came in and bought a 2019 toyota tundra, great looking truck for a used one, also paid for heated seats and was told we'll receive a call the next day to to have the heated seats installed, nobody called and after 2 days of waiting we had to call, and get the appointment scheduled, the appointment was setup for the heated seats for Thursday 09/26 but when i show up, not only did they not even order the heated seats but our sales guy John Ogden dropped the ball and never got with the installer which he wasnt even here because he came the day before on 09/25, so we have to schedule ANOTHER APPOINTMENT and waste more gas and time and hopefully theyll have everything ready. had a small chip in the glass called and scheduled a repair and got a appointment setup for Tuesday but nobody decided to tell us the repair guy only comes on Thursday so we wasted gas just driving up there for them to look at the chip and say "yup you'll have to bring it back Thursday" go to another place and buy a car, even facebook marketplace!!!!

Ashley gave phenomenal customer service. She updated me on everything that was going on while my Volkswagon Gulf 2018 was being serviced on. While waiting, I watched as she interacted with each customer that came to her counter & her personality was just superb the way she handled each & every one. Give that woman a raise because we need more people like her.