Sheehy Toyota of Stafford

Poor service. I purchased my car at Sheehy Toyota with an extended warranty and had the Sheehy Toyota VIP status on my account. I dropped my truck off for service and to diagnose a noise from the power steering and possible oil leaks on Friday before noon. I was told they would have to keep it over night to diagnose the power steering. I was called back on Friday evening and asked about some additional services they recommended, but no information was provided about any of the conditions I had dropped off the car about. I was working on Saturday, but had my phone with me all day. At about 4 pm, I tried to call the service department to find out the status of my truck. I had to call the Sheehy operator 5 times before I could talk to anyone on the service department instead of a recording asking me to schedule an after hours appointment. The service department told me they were waiting for my approval to proceed with the repairs. But no one ever contacted me. I asked to talk to a manager. I was told I could pick up my vehicle but there was nothing I could do until Monday. When I came to pick up the vehicle. I showed them my phone log and my text log on my cell phone. No had had called me or texted me about the conditions I had asked to be fixed. I was told again they were waiting for my authorization to proceed with the repairs. I asked if any of the repairs were covered by my warranty. They said the warranty department closed at 2 pm and it would have to be evaluated on Monday. Additionally, the parts department was closed and they could not order parts until Monday. The service department had my truck all day on Saturday, never called me and never checked the status of my warranty to see if any of the repairs were covered. Now I am stuck waiting until Monday…. Parts will likely take an additional day, repairs another day. I will likely not have my truck repaired until Wednesday!!!! I need my truck for work. To make matters worse, when I asked to talk to a manager on Saturday evening, I was told there was no manager in the service department and the assistant sales manager was too busy to talk to me. I expected VIP service but only received poor service.

Poor service. I purchased my car at Sheehy Toyota with an extended warranty and had the Sheehy Toyota VIP status on my account. I dropped my truck off for service and to diagnose a noise from the power steering and possible oil leaks on Friday before noon. I was told they would have to keep it over night to diagnose the power steering. I was called back on Friday evening and asked about some additional services they recommended, but no information was provided about any of the conditions I had dropped off the car about. I was working on Saturday, but had my phone with me all day. At about 4 pm, I tried to call the service department to find out the status of my truck. I had to call the Sheehy operator 5 times before I could talk to anyone on the service department instead of a recording asking me to schedule an after hours appointment. The service department told me they were waiting for my approval to proceed with the repairs. But no one ever contacted me. I asked to talk to a manager. I was told I could pick up my vehicle but there was nothing I could do until Monday. When I came to pick up the vehicle. I showed them my phone log and my text log on my cell phone. No had had called me or texted me about the conditions I had asked to be fixed. I was told again they were waiting for my authorization to proceed with the repairs. I asked if any of the repairs were covered by my warranty. They said the warranty department closed at 2 pm and it would have to be evaluated on Monday. Additionally, the parts department was closed and they could not order parts until Monday. The service department had my truck all day on Saturday, never called me and never checked the status of my warranty to see if any of the repairs were covered. Now I am stuck waiting until Monday…. Parts will likely take an additional day, repairs another day. I will likely not have my truck repaired until Wednesday!!!! I need my truck for work. To make matters worse, when I asked to talk to a manager on Saturday evening, I was told there was no manager in the service department and the assistant sales manager was too busy to talk to me. I expected VIP service but only received poor service.

Great customer service, cars are available to choice from very satisfied, fast transactions. Thank you