Haley Toyota of Richmond

Why can't I give a ZERO! Stay away from these people. It sure seems like they employ bate and switch tactics, but I really couldn't say. I set up an appointment for some tires via their web site and a 55,000 miles checkup. I selected tires from those they said were available and would fit my vehicle - 2017 Camry. I later received a call saying they did not have the tires. I went in for the maintenance and they said they DID have the tires. I said put them on. Much later, they came back and said the tires don't fit and I'd have to pay for them because "I ordered" them, (on their recommendation). However, if I paid for a cheaper set of tires, they'd forgo the $1000 charge for the tires that didn't fit. By the way, there were two charges on my bill they didn't tell me about which totaled $101.99. (They charge a seperate fee for data collection!) I strongly recommend you look elsewhere.

I would like to thank Jerry Royall, Chad Dutrow, Haley Ford Body Shop, and yours truly DOUG PATTERSON. After talking to each one of you concerning the paint chipping on my 2024 Rav4 front bumper. I was confident that it would be done professionally. DOUG PATTERSON service manager is the BEST. He is helpful, patient and very knowledgeable about his job! Keep up the EXCELLENT work 👏

Best service department ever. Friendly, knowledgeable and accommodating. Doug Patterson has a great crew. The cashiers are friendly too. They really worked with me to fix my car and set me up with a rent a car. Thank you all, it is a great team