McGeorge Toyota in Henrico including address, phone, dealer reviews, directions, a map, inventory and more

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9319 W Broad St
Henrico, VA 23294

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of McGeorge Toyota

Overall Rating:

3.9 (out of 5)

72% recommend this dealer

46 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service

Reviewed by Wilber Pacas from RichmondJanuary 15, 2021

I bought a Dual exaust for my tundra fromthis place and they charged me 2000$ for some gaskets and bolts when the spec clearly tells you that only thing you have to Do its remove the existing single exaust and installed the duale on reusing all existing hardware the services guy call me after dropping the truck saying that since my truck was not brand new anymore that I needed new gasket and bolts that the cost the 3/8bolts and the gaskets was 500$ after purchasing three vehicles from then still rip-off we going take our business elsewhere

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrible service

Reviewed by Milissa Jones from HenricoDecember 28, 2020

Terrible experience went in for oil chang fluid check etc I specifically told the service associate when checking in that I needed washer fluid well after a 90 minute wait when driving away I tried the washer fluid which was empty. Now I wonder did they check anything and did they even change the oil totally incompetent and I called to talk to a manager and surprise surprise only got voice mails

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Bait and switch

Reviewed by Matthew M from Richmond, vaSeptember 04, 2020

My experience at McGeorge Toyota has been a long agonizing journey. I took my car into get serviced because it was still under warranty. It took an entire week to do a small job. Two days after the repair, the car breaks down again. My service rep, Ben, told me that the only way to find out if it was related to the repair was to bring it in. After bringing it in, Ben informed me that if it wasn't related to the warranty repair, they would charge me for it.  Quite the bait and switch, but it gets worse. They don't even plug my vehicle to their toyota software, but just a simple car diagnostic tool. Then they turn around and tell me that it will cost over $3k to fix it. Luckily I have my own diagnostic equipment otherwise I might fall for their less than scrupulous business practices. Do not go here for service even if you bought your car here.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About McGeorge Toyota

McGeorge is proud to be recognized by its customers and the auto industry as a leading Toyota North American dealership for sales and service. As a winner of Toyota's prestigious President's Award for a 22nd consecutive year (1996-present) McGeorge is only one of 20 North American Toyota dealerships to be recognized for exceeding Toyota's highest standards of customer service sales parts and vehicle servicing excellence. In addition McGeorge Toyota was recently named to the Toyota Customer Advisory Board for a second year! A distinction only provided to 50 North American Toyota dealers.

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