Priority Toyota Hampton in Hampton including address, phone, dealer reviews, directions, a map, inventory and more

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2301 W Mercury Blvd
Hampton, VA 23666

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Reviews of Priority Toyota Hampton

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.7 (out of 5)

4 out of 9 people said they would recommend this dealer

1 (out of 5)

Be careful

Reviewed by Teri Minami in SuffolkMay 26, 2021

Most horrible experience ever. On the phone I asked for a female sales associate. When I arrived they partnered us with Todd. Should have been my 1st warning. We purchased a Sienna Platinum on a Saturday that was to be delivered in about a week. Put a $6000 down payment on the vehicle. 4 days later when I called, I found out it was sold before our contract was finalized the day we were there, but no one informed us. Asked to be informed about their search to find another car similar to the one we signed paperwork on. I had to call each day to find information. When I expressed my feeling to them that I felt they were not being truthful, the salesperson immediately called me back and said his manager told him to return my money. When I called to speak with the general manager he declined to take my call. Later I spoke with the Inventory manager who was kind and ultimately refunded my money. I went to another dealership and went to sign the contract - I found that Priority had locked a higher interest rate with Toyota Financial than the one they had put in the contract so Toyota Financial was unable to get me the lower interest rate I qualified for. Doubly Screwed by this dealership! Made the mistake of not reading reviews prior to coming here. Will never make the mistake again. Be careful at this dealership.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Horrible experience

Reviewed by Melissa Cosentino in HamptonMay 11, 2021

If i could give -10 stars i would. This dealership is the worst place to do business. My wife and I traded our cars in and they were supposed to pay off both of them. This was 4/14/2021 and its now 5/11/2021 and they have not paid off our vehicles and after contacting honda because both of our accounts are past due they also didn’t obtain the correct pay off amount so Toyota told us “that’s not our problem, and we have to pay it” Every time i call or go into the store i get told something different and they lie straight to my face and say they have paid the car off. They also have xxxxty service the day i got the car which hasn’t even been a month when i got home my tire pressure light was on. Get it checked and there is a nail in the tire. Now after spending thousands of dollars they tell me i have to pay for the tire. Now i was told when buying all the extended warranties that my tires were covered, which they lied. I received the car that they drove down from northern VA with a nail in my tire. Don’t do business with this dealership they do not care all they do is lie and steal money from you.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

DONT GO HERE THEY WILL SCREW YOU

Reviewed by Kayla Cosentino in VAMay 11, 2021

If i could give Priority Toyota Hampton -10 stars i would. This dealership is the worst place to do business. My wife and I traded our cars in and they were supposed to pay off both of them. This was 4/14/2021 and its now 5/11/2021 and they have not paid off our vehicles and after contacting honda because both of our accounts are past due they also didn’t obtain the correct pay off amount so Toyota told us “that’s not our problem, and we have to pay it” Every time i call or go into the store i get told something different and they lie straight to my face and say they have paid the car off. They also have xxxxty service the day i got the car which hasn’t even been a month when i got home my tire pressure light was on. Get it checked and there is a nail in the tire. Now after spending thousands of dollars they tell me i have to pay for the tire. Now i was told when buying all the extended warranties that my tires were covered, which they lied. I received the car that they drove down from northern VA with a nail in my tire. Don’t do business with this dealership they do not care all they do is lie and steal money from you.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

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