2000 Walthall Center Drive
Chester, VA 23831

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Sales: 804-465-7845

Used Cars: 804-465-7845

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Loyalty Toyota

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

1806 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Greeted quickly, Brian met me at my car quickly, rvd work

Reviewed by Gwen from Chesterfield January 16, 2026

Greeted quickly, Brian met me at my car quickly, rvd work to be done, arranged shuttle to loaner car lot and accurately estimated time work would be done. Brian was extremely pleasant and helpful.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Maximum rating = 5

5.0 (out of 5)

As always, Loyalty Toyota’s Service Department provides

Reviewed by Dan from Richmond, VAJanuary 10, 2026

As always, Loyalty Toyota’s Service Department provides outstanding customer care and support. Stewart Winstead is a Superb Service Technician..

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

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Maximum rating = 5

5.0 (out of 5)

David Busby was extremely helpful.

Reviewed by Andrew Owen from Amelia VaJanuary 10, 2026

David Busby was extremely helpful. His team got my Tacoma back to me promptly. We had a great experience.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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