First Team Toyota in Chesapeake including address, phone, dealer reviews, directions, a map, inventory and more

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3400 Western Branch Blvd
Chesapeake, VA 23321

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Sales: 877-826-1032

Used Cars: 877-824-4034

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of First Team Toyota

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.4 (out of 5)

8 out of 15 people said they would recommend this dealer

5 (out of 5)

Exceptional Service Department

Reviewed by Steven R. in Portsmouth, VAFebruary 01, 2021

Very friendly Service Department from the reception to the technicians. They always explain things well and I feel like they really take care of me!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Beware of this dishonest dealership!!

Reviewed by Byron Caldwell in Chesapeake, VaDecember 26, 2020

Buyers beware!! We recently stopped by to browse new models. We were nit driving the vehicle we were considering to trade (19 Pilot Elite). We looked at the the 21 Highlander Platinum Hybrid AWD. (Which we ultimatwly bought) Our concern whwn looking at it was the space in the third row. It looked tight. But we were assured the redesigned model actually had more space than our Pilot. Without it there to compare and the kids not with us to test, we took their word. After all, they should be the experts, right? Wrong!! They knowingly lied to us about the space. The third row of a highlander is nithing more than for looks. Even our small childeren cannot sit back there comfortably! Quickly learning our mistake, we went back to explain our dislike and was still trying to deal with them. Knowing we would lose some money, we were going to try to trade for a new Sequoia so we would have the space we needed. Not only did they want us to lose the $9k we put down on the Highlander, they wanted us to lose thousands more on top of that!! Really, after they lied to sell the first one, they were still out for blood!! Granted, some of this was certainly our mistake and we own up to that, but don't think for a second that this dealerahip will be truthful with you. Their answers are whatever it will take to make a sale. Toyotas were known to hold value, now I'm not so sure! May I suggest you go to Priority Toyota if you are absolutely set on buying a Toyota. They are the kargest in the area, so I'm sure they pride themselves on honesty to get repeat buyers. Lear from our mistake!!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Awesome!

Reviewed by Margie Turner in Virginia Beach, VAOctober 22, 2018

I was looking for a SUV, and my salesperson Caleb Lyons was a great help. The process was very simple very happy about my new vehicle (2014 Ford Escape S). Thank you so much.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About First Team Toyota

Welcome to First Team Toyota! Here are just a few of the many reasons to do business with First Team. We are the Home of The Lifetime Warranty! The brands we sell have the best new vehicle warranties available. Plus we can help you get financed even if you have had credit problems in the past or are going through a rough patch now. So what are you waiting for? Start shopping today at a dealer you can trust.

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. Come experience our commitment to excellence for yourself!

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