4045 Lee Hwy
Arlington, VA 22207

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Sales: 571-366-4688

Used Cars: 571-257-2858

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 6:00am – 7:00pm
Tue 6:00am – 7:00pm
Wed 6:00am – 7:00pm
Thu 6:00am – 7:00pm
Fri 6:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Koons Arlington Toyota

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

734 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Juan Hernandez was an incredibly transparent and helpful

Reviewed by Rivka from Vienna, VAJune 09, 2025

Juan Hernandez was an incredibly transparent and helpful salesman. Although I experienced issues with the manager, Gian, on securing a price for my new vehicle, Juan was professional and ensured a quick and efficient purchase. He answered every question clearly and got us a great price. Also had an excellent experience with finance manager Alex Belhadi. He got us in and out of the finance office in about a half hour and didn't pressure us to order any additional packages. Very happy with my new vehicle and cannot recommend Juan and Alex highly enough!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Rivka, we're delighted to hear that Juan and Alex made your experience at Koons Arlington Toyota a positive one. It's great to know they provided transparent service and helped you secure a fantastic deal on your new vehicle. Enjoy the ride!

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Maximum rating = 5

1.0 (out of 5)

Salesman lied and said vehicle was on the lot when in

Reviewed by Greg Fuller from Oxford PAMay 24, 2025

Salesman lied and said vehicle was on the lot when in reality they didn't have it on the lot and were not even able to get it.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Greg, I'm sorry to hear about your experience. We strive for transparency and it's disappointing to learn we fell short in this instance. Please reach out so we can address your concerns directly. Thank you, Ashley Sanchez - Customer Relations Manager - ashley.sanchez@koons.com

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Maximum rating = 5

5.0 (out of 5)

great experience - thanks to mario the service manager!

Reviewed by charles chalfant from arlington, vaMay 03, 2025

great experience - thanks to mario the service manager! great job on tire replacement as well as past maintenance and repairs!😁

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Charles, we're delighted to hear that Mario and the team at Koons Arlington Toyota provided you with a great experience! Thanks for sharing your positive feedback on our service.

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Maximum rating = 5

About Koons Arlington Toyota

Koons brings the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing, and even upload documents from the comfort of your home. You can request a virtual walk-around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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