Toyota
New Car Dealership in Montpelier, VT
Overall Rating
4.6/5
Read dealer reviews
802 Toyota Scion's (formerly Courtesy Toyota Scion ), convenient Berlin, VT, location in Central Vermont makes it easy to get to from just about everywhere in the state. Driving from Burlington? Take the short drive down 89S. Headed from White River? Then take the short ride up 89N. No matter where you live in Vermont we're easy to get to and that's just the beginning of the convenience you'll find when you when you purchase your new Toyota or used truck or car from 802 Toyota Scion! From sales to service, we're your full service Toyota Dealership.
802 Toyota's service reps and mechanics are Toyota trained and utilize the latest cutting edge technology to keep your car running smoothly.
802 Toyota Reviews
Overall Rating
4.6/5
43 out of 47 people recommended this dealer
Overall Facilities:
3.8/5
Poor Customer Service
Reviewed by trask1848
in Waterbury, VT
December 11, 2019
- Made an appointment a month in advance for a tire swap, an oil change, and a high pitched noise my truck was making. Also ordered new tires from them.
- When I called, my appointment was made for 2 and I checked with them that I would be done by 4. They assured me this would not be a problem.
- When I came in for my appointment, they told me that they had no record of the tires I had ordered and that I would not be done by 4. I explained the conversation I had had when I made my appointment. A few minutes later, they said they had located my new tires and they would try their best to have me done by 4. Side note, I also had four old tires in the back of my truck that I asked them to dispose of.
- At 4:00 I asked if my truck was finished. They said it would still be a while. I was disappointed but stuck.
- At 4:30 my truck came out with the old tires installed on it.
- They also said they could not find the source of the high pitched noise and that everything looked fine.
- When I pointed out that they had installed old tires, not the new tires I had ordered they offered to comp my oil change. This was appreciated, but the customer service rep was largely unapologetic for all of the other errors saying, "Looks like today is just not your day" and that I would have to come back in for the tire change. I told them I would not be coming back.
- A week later I took my truck to another mechanic to have the high pitched noise looked at. They told me that my wheel was loose and that my wheel bearing needed to be replaced. They also explained that this was a pretty basic diagnosis.
Worst
Reviewed by Not happy
in Local
September 16, 2019
Worst experience ever. Typical sales people. Polite and act like they are nice, but they were only in it for the money. Kept telling us they would update us and never would call. Played us around constantly. Phillip Heinz has the least professionalism I have ever seen and came down to being physical and would never buy a vehicle or say the least have him watch my rocks in the driveway for me. Then he started throwing people he worked with under the bus just think we were the bad ones. Always bought our vehicles from here, but because of him that will never happen again along with many others that know my story
802 works for me
Reviewed by Mukam
in Central Vermont
November 01, 2012
I trust the people at 802. They did a good job of servicing my previous car. Their near me in Vermont. Naturally I turned to them when it came to replacing my 2002 4 runner. Shannon, the salesperson could not have been nicer. She knows her cars and sincerely works to know her customers. Because of her I bought a car that was second on my list of preferences. A salesperson that moves a customer to choose well is special.
