Stephen Wade Toyota

My son purchased his first truck at Stephen Wade. He went in for a $37000 & came out with a $52000 invoice. He had no idea what he was agreeing to with all of the add ons that sounded great. He did not even know the cost of half of them. When I saw the invoice, I literally gasped! I called Clay, his finance guy, to request clarification & removal of unnecessary (& expensive) charges. We ended up speaking with Candace Abbott, the finance director. She was absolutely amazing in helping us work through getting a refund. She was very thorough & responsive- thank you so very much!

We got scammed. We paid $4000 for auto protection got a small dent and a small paint chip. They wouldn’t cover it. Do not buy the $4000 cover they said it covers. Liars

I have never been so furious at a dealership. First they told me I was fine to purchase online and have it shipped, but they would charge a extra $700 fee to handle an online transaction. That does not cover shipping. Fine, so I decide to drive there in person over the weekend. I will sell my car locally to someone in the area, doing an in and out deal, so i can get a tax credit. I get everything line up with the dealer, my lender, and my buyer and his lender. Then they surprise me with a $800 in and out fee. They wanted to charge a total of $1300 ($800 in and out and $500 for doc fee) to my buyer to shuffle paperwork. What a joke. I called other lenders and found out now one else did this. I tell them to remove it or the deals off. Next day they call me back, say they will remove the fee, we schedule for pickup that upcoming monday morning. I talk to the buyer, schedule time off work, arrange everything to make it happen. Two hours later, they call me and tell me the manager just approved selling it to someone else. After all that work, scheduling, and I also offered multiple times to put down a non-refundable deposit. Piece of crap dealership. Avoid. Stupid fees, stupid policies, stupid management.