Toyota of Victoria

Great service from Mike, Toby and Owen! Mike helped us find what we wanted. Toby is the best finance guy we’ve ever worked with. And Owen was great in the service department.

Dropped into the Dealership without an appointment. Back wiper on my 2 year old 4 Runner was not working. Young lad at the Service Desk was simply terrible (insisting I need to book an appt and have it properly diagnosed). Service Desk Manager over hears the chat, and politely offers to look at my truck in the lot. Suggests it probably means the back windshield is not firmly up. He was correct! 1/4" gap and the sensors turn off the wiper to ensure drivers don't spray windshield wiper fluid into the vehicle. Saved me a booking appt., trouble of driving in, a few hours wait, etc. Perfect service! We are long time fans of Toyota Canada and this reinforces are commitment. Kudos to the Service Manager at Victoria Toyota!

Forgot to mention they tried to snag 5k of my trade in money in a 12 hr period, I literally had to blast the guy to it back. After him walking in and out of his office, several times, we came to an understanding. Also, these guys record you with out your knowledge, that's so sneaky. I know what was discussed, you don't need to act like you are above the incident or like I have forgotten what I said. And as I told him, I will blast these sorry business practices. Also was told that my truck was already sold. We didn't even have an agreement yet.. Stuck me a vehicle I wasn't happy with as it was getting late. Mind you, they could have given me my keys, I asked more than once for them. Came home in a vehicle I was not truly happy with and exhausted from the entire process. I returned at opening to get this corrected, again got the run around. Salespersons and finance people are not there at 8, which is opening. Go through saga, test drive other vehicle, here we go.... The sit on "the couch" thing until after 5, then to have the saleperson lock the keys inside. So more time wasted waiting for a locksmith. Thinking on this, after the fact has taught me, keep your keys. If they use them, demand them returned to you, they are yours until the deal is complete. Do not allow them to make you feel like they are doing you a favor, another ploy. Do not trust anything unless you see it with your own eyes. I'm thoroughly disgusted and angry about this entire mess. I truly had faith in the dealership but wow was I ever wrong.