San Marcos Toyota

Awful wait time just for an inspection. Hearing the workers pass by me saying “where is everyone” is not a good sign that you have a competent team. Could not provide an approximate wait time upon arrival, had I known I’d be waiting almost 2 hours I would’ve went somewhere else for my inspection.

I found a truck advertised, called to verify it, I was told that the price is correct, I asked for the proposal to be emailed to me, once received it it was over $10,000.00 higher to find out that their advertised price has to meet so many restrictions to qualify for it and that wasn’t mentioned next to the price anywhere. A dealership who would do that I don’t trust doing business with.

Jason Shanks has been the salesman for 3 of my familys' vehicles now. He helped me get into the exact model of RAV4 I wanted (heated leather seats; I have major back & hip issues and use them year round, they really help). There was only one on the lot with them, and it was a bit out of budget. We test drove another and he spent the time to work out the numbers to see how much extra it would be to install the seats in that model, but he also talked to his manager and we actually got the one I originally wanted right at my budget! We made the deal on a Saturday, and the following Monday was a bank holiday, so we had to finish up Tuesday. They cut it super close, but he got me in less than hour before they close to finish signing and get me on the road. I'm a single mom, new to the area, and wouldn't have had a ride up there again til the next weekend...him getting it done so late Tuesday saved the day! It's a little nerve wracking to have a 2 year old at home and no vehicle, but I don't have to stress on that any longer. I'm incredibly impressed with him and their sales team, absolutely in love with my new car. If any of my friends are in the market for a Toyota, hands down I'll be sending them Jason's card. Thank you, Jason, for getting this single mom back on the road in something so safe and reliable for my little guy!