Round Rock Toyota

I came to this dealership to buy a new car with my mother in law. She had been coming here for years for service. She found a car she liked and we worked with Kevin V through the whole process. Kevin was truly an amazing sales rep to work with. He communicates extremely well and went to bat for us on numerous occasions with his sales manager. He did everything in his power to sell a car and we wanted to buy a car from him. I could not recommend him enough. The reason for the poor review is due to Kevin’s sales managed Bob. We knew what car we wanted in what color and had agreed on a price. We were notified that they did not have that color in stock. We asked if they could do a dealer swap to get us what we wanted. Bob who was incorrectly wearing a mask briefly talked to us and said we could buy any other car on his lot but he would not go out of his way to get us another car from another dealer. He didn’t even make a single phone call!! When I mentioned to him that I would have to drive a few miles down the road to his biggest competitor and risk losing a sale for his agent Kevin he simply said ok have a great day and let us walk out. I have never seen a sales manager at the end of the month and end of year encourage you to go to their biggest competitor over a couple hundred dollars. Moral or the story is Kevin was great but don’t deal with Bob. In fact Bob might encourage you to deal with a competitor, he which we did. It was a big beautiful new dealership. If I was Kevin I would have quit my job over losing a sales because of Bob.

Was a really great buying experience, would really recommend Austin helped me through the process and was so quick! They worked so hard to get me approved even though I just moved to the city.

Brandon was a great salesman! He went above and beyond and we are loving our new car. Great experience and worth the drive. wonderful buying experience.