Shapen Toyota

Found truck in cars.com. Had to put down a deposit of $1000 (NON REFUNDABLE) to hold it for 3 hours till my family could get there. Got there and my wife and son picked it up after my wife paid for it. I didn’t drive it, my fault. I could not have held it without $1000 (NON REFUNDABLE) deposit till I got off work to drive it. Had she changed her mind upon arrival, the deposit of $1000.00 was NON REFUNDABLE. Truck was fine except for 1 little problem dealership failed to mention. It has a transmission shudder between 35-45 miles per hour under slow acceleration, so I will probably wind up needing a new transmission. Now the truck is a 2006 Toyota tundra with only 80,000 miles, but it had a 1 7/8 and a 2 3/4 hitch ball on the back, so whatever was pulled was probably the transmission culprit. Needless to say, the integrity of the dealership comes into question even though everyone was nice overall. So, buyer beware when getting a used vehicle at Shapen Toyota. What adds to the bad taste is that the car fax showed all the maintenance was performed at dealer, so I find it hard to believe that the transmission problem never came up. Anyway, buyer beware!

Easy, honest dealership to deal with. No hassle, no back and forth! Kathy was an absolute pleasure to work with! At the end, there were no surprises or gotchas, just the deal agreed upon--refreshing these days for sure!

Very customer friendly. Quick response to internet inquiry. Wendy was above and beyond helpful. Even got to meet owner of dealership. Made buying a vehicle a pleasant experience. The actual transaction also very easy and efficient.