Toyota of Killeen

Professional with passionate customer service, everything was done quick and simple . We got help in a timely manner

I requested 5W-30 oil for my Tacoma—an oil grade that Toyota officially approves for the exact same 2GR-FKS engine in multiple regions (Australia, Middle East, South America), especially for towing and high-heat operation. Instead of helping, the advisor instantly pushed back and tried to scare me by saying it would “affect my warranty.” I asked them to put that statement in writing. They refused—because they know they can’t. Toyota legally cannot void a warranty for using an oil weight the engine is globally rated for. I wasn’t asking for anything unsafe or outside Toyota specs. I tow, I idle in Texas heat, and 0W-20 is extremely thin under those conditions. Many Toyota dealers in hot climates routinely use 5W-30 for customers who tow. Instead of being honest or informed, they doubled down, got defensive, and actually threatened to kick me out—just for requesting an approved oil weight. If you own a Tacoma, you know how light the factory oil is and why 5W-30 makes sense for protection when towing. But this dealership would rather argue than provide proper service. Bottom line: they’re either uninformed or intentionally misleading customers. I won’t be returning.

This was by far the worst experience I've ever had buying a car. It felt like the salesperson was actively trying to get us to let go of the car so they could sell it to someone else. We reserved the car with a credit card deposit and told the car would be here 3 weeks out. This would give us time to sell our current car to bolster our down payment. 2 days after being told we had weeks before it arrived, we get a call to pick the car up. As a result we had to trade the car in costing us thousands. We were charged $80 for USBC cables we didn't want and never received. The dealer refused to take personal checks, forcing us into another trip to the bank for a cashier's check. And after everything was said and done, they promised to send us a few Toyota branded items as a thank you that has yet to make it to us. Had I known spending $70K for a TRD Pro was going to be such a miserable experience, I would have bought something else.