19010 Northwest Freeway
Houston, TX 77065
Sales: 281-205-0322
Used Cars: 281-205-4523
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Houston, TX that carry Toyota
Overall Rating:
2.3 (out of 5)
82% recommend this dealer
786 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
When to see a new highlander.
When to see a new highlander. Louis Ramirez was showing us cars and then suddenly went away without saying a word that he has any appointment. No courtesy at all. Then his manager Frank iraheta showed so much attitude and power selling tactics. I am never going to go back again to them. They don’t deserve my business.
Dealer Response
Thank you for sharing your experience with us. We strive to provide exceptional service, and we regret that your visit did not meet your expectations. We understand the importance of communication and courtesy in the customer experience, and we appreciate your feedback regarding our team members' interactions. We would like to address your concerns directly and ensure that your voice is heard. Please reach out to Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5129 so we can discuss this matter further. Thank you for bringing this to our attention.
Maximum rating = 5
Came in to have them install a part that was bough from
Came in to have them install a part that was bough from their parts dept. IT TOOK THEM ALL DAY TO REPLACE/INSTALL THE PART! Absolutely absurd. The only good thing is they shuttle you out and back to the dealership for free. Other than that there’s nothing good to say about this place at all. The tech had to have me tell them why the part needed to be replaced which is odd given the fact that it was pretty clear. Joey the service advisor was ok, and the parts people are decent however the service dept and techs seem to be slow asf and incompetent asf. I won’t be back.
Dealer Response
Thank you for sharing your feedback. We're sorry to hear that you feel your recent service experience was frustrating and did not meet your expectations. We understand that your time is valuable, and we recognize how delays or unclear communication can impact your overall impression. It's good to know that you appreciated the complimentary shuttle service, and we’ll make sure your comments about the team members you interacted with are shared appropriately. We'd like to learn more about your visit and better understand the situation with your part installation. Please reach out to Adam Boyd at Aboyd@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com so we can address your concerns directly and work toward improving your experience.
Maximum rating = 5
Have been dealing with this dealership for awhile since
Have been dealing with this dealership for awhile since moving to Houston for all our servicing needs for our Lexus ES350. They have been phenomenal each time and I have worked with different service advisors but this time I decided to write a review since the adviser I worked with, Martin M., was not only exceptional to deal with but he was truly honest about the service I needed and didn't need which I truly appreciate. Service like that is the reason I will continue to not only deal with this dealership for my service needs of the Lexus but take my family's other cars for servicing when the manufacturer's warranty expires and it comes time to decide where to service them. I see Joe Myers being the destination for my future car purchasing needs as well since I had a great experience in the past with their preowned sales division and of specific mention, Marcos. Overall, I'm a very happy customer and gracious for this dealership being so close to where I reside which played a huge part in my choice in choosing them. Def A+ and 5/5.
Dealer Response
Thank you for such a thoughtful and detailed review! We’re so glad to hear that your experience with Martin M. was exceptional and that he was able to provide you with honest and reliable service. We truly appreciate your trust in us for servicing your Lexus ES350 and your positive experience with our preowned sales division in the past. It’s wonderful to know that you plan to continue working with us for your future service needs and vehicle purchases. Your feedback means a lot to us, and we’ll be sure to share your kind words with Martin and the rest of the team. We’re grateful for your continued support and look forward to assisting you and your family for many years to come!
Maximum rating = 5
Since the time Joe Myers opened its doors in 1987 through the present day we have received a number of awards from Toyota Motor Sales U.S.A. and Toyota Motor Credit. The most recent of these include the prestigious 2010 Presidents Award and the 2010 Board of Governors Award an honor which solidified our status as one of the top 60 volume dealers in the United States. While we are incredibly proud of these achievements we've always believed that a company should never rest on its success.
Houston Toyota owners who have purchased their vehicles with Joe Myers know the benefits of shopping with us.
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