AutoNation Toyota Gulf Freeway

I had a great salesperson, but the financial officer was awful. He did not understand what the word NO meant. He tried to sell me additional coverage for 45 minutes. I kept telling him NO but he kept insisting. He was new to the position, but he needs to understand what NO means.

The service team is professional pleasant and knowledgeable. I was assisted from the time I pulled in & when my car was ready. My questions were answered and any suggestions were received with a smile. Great team.

I purchased a new 2026 Toyota Land Cruiser here in November 2025. The purchase experience was not difficult, and the sales representative was very helpful and professional. The only minor issue I had with the purchase experience, which was to be expected, was the significant amount of time the sales department spent trying to get me to purchase an extended warranty package after I had committed to purchasing the vehicle. The only other minor issue I had with the purchase experience was, the same day after leaving the lot with the vehicle, one of the exterior body molding panels came loose. I was told I could bring it in for repair under warranty and, if needed, would be given a loaner vehicle while the body molding issue was resolved. I went back about 2 weeks later for the initial servicing (since I had quickly put over 4000 miles on the vehicle) and the body molding repair. That visit was a disaster, and I will not return to this location for maintenance or service work. After showing the technician that checked me in the body molding issue, I later found out that the technician working on the vehicle thought the issue was with the inside door panel, and proceeded to disassemble the panel to try and find an issue. Then, once I pointed out the issue to the actual technician doing the work, he indicated they might be able to fix it, but weren't sure because the body molding was added by the sales department. What should have been a 30-minute repair ended up with me staying for 6 hours, only to leave with no repair. They were confused about what parts to order, but then told me the parts were ordered. I came back several days later for a 7am appointment, only to have the car sit for several hours with no one working on it. Once they started working on the car, it took only a few minutes to fix. And, I was told both times that no loaner could be provided because they only do rentals, and Toyota requires several days to approve a rental. Overall, the maintenance department seemed confused and dishonest. I will not use the maintnenace department here ever again.