Toyota of Dallas in Dallas including address, phone, dealer reviews, directions, a map, inventory and more

2610 Forest Lane
Dallas, TX 75234

Get Directions

Sales: 972-591-0837

Used Cars: 972-755-3859

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Toyota of Dallas

Overall Rating:

3.6 (out of 5)

79% recommend this dealer

1421 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Avoid This Dealership

Reviewed by Jacob Reader from Wills Point, Tx.May 04, 2023

Do not bother trying to do business with them. Called on a 2018 Ram 1500 that was listed at $29,541. Was told by the salesman who called that that's the price. Told him that we live over a hour away and I wanted to make sure there wasn't any hidden surprises and I'm using my Credit Union for financing. We'll sure enough after driving over an hour and test driving the truck here comes the paperwork not only trying to get me to financian through them (which I already told them 4 times since we walked through the doors I would my Credit Union) but the added a $3,700 "option" fee that they said was mandatory and didn't even try to come down on much less take it off. After all their "fees" the truck went from $29,541 to $38,000. And I know this review won't change the way they deal there or get me the deal I was lead to believe before me and my family drove 55 miles to get but if I could help someone like myself to avoid wasting their time then writing this was worth it.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact our Customer Relations Manager, Amy Guevara, at Aguevara@vtaig.com and we will do our best to make this better.

Overall Facilities 1

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Highly recommend

Reviewed by Randy Freeman from Dallas TXApril 19, 2023

Thanks to Fernando (Service) Miguel (Sales) and Cristela (Finance) for your kindness and helpfulness.... the difference! Will highly recommend you guys. I love my 2021 Toyota Tacoma 4WD

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for your five-star review!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Avoid at All Cost

Reviewed by tyler from plano, texasMarch 21, 2023

The worst customer experience I have ever had at a dealership. The company is only interested in a sale. They do not care about the person's needs. The manager attempted to sale me a 4Runner that was $10,000 above MSRP claiming that the market makes the cost and no other dealership will have a 4Runner below $10,000 MSRP. I was able to locate one that only charged $1,000 above MSRP and including window tinting. This was ultimately the car I ended up buying. I receive multiple daily calls from the online team and when I notify them to take me off the call list, they will claim to add me to the no-call list, but the following day, I receive another call. Good business practices do not exist here. Do yourself a favor and find another dealership. You will thank me later.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact our Customer Relations Manager, Amy Guevara, at Aguevara@vtaig.com and we will do our best to make this better.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Toyota of Dallas

Welcome to the All-New Toyota of Dallas Superstore where we put you first - a premier Texas Toyota dealership where you're always sure to find great deals on new Toyota cars trucks vans and SUVs! We've been driving Texas home for years with our amazing specials and great selection of new and used inventory Certified Pre-owned Toyotas and Toyota accessories. Along with our terrific collection of inventory Toyota of Dallas is also home to a state-of-the-art Toyota Service Department and Parts Center. Visit us today and find out why many of your friends and family have made us their leading Dallas Toyota dealer!

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