806 TX-71
Bastrop, TX 78602
Used Cars: 512-303-1200
Sales Department
| Sun | Closed |
| Mon | 8:30am – 9:00pm |
| Tue | 8:30am – 9:00pm |
| Wed | 8:30am – 9:00pm |
| Thu | 8:30am – 9:00pm |
| Fri | 8:30am – 9:00pm |
| Sat | 8:30am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Bastrop, TX that carry Toyota
Overall Rating:
4.4 (out of 5)
92% recommend this dealer
743 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Professional and friendly.
Professional and friendly. Took my car in for a scheduled oil change and to fix a recall issue.
Dealer Response
Thank you for the kind review! We’re glad to hear our team was professional and friendly, and that your oil change and recall service were taken care of smoothly. We appreciate you choosing us!
Maximum rating = 5
Very quick service.
Very quick service. Everyone was very professional. Came in for a nail in my tire.
Dealer Response
Thank you for the great review! We’re glad our team was able to take care of your tire quickly and provide a professional experience. We appreciate you choosing Lost Pines Toyota and look forward to helping you again whenever you need us.
Maximum rating = 5
Aweful experience with Service Department AGAIN.
Aweful experience with Service Department AGAIN. Since the last visit I was honestly not expecting there to be any issue, but that wasn't the case. I had to call twice to be sure I had my 24 month/24,000 mile service scheduled. Thought this was going to be routine. NOPE, the appointment was on Dec 17th at 11:05 am. arrived and at first they couldn't find the truck in the system, once it was found, they asked if I was going to be paying for the service work (Its covered under the lease of the truck). The service was taking care of no charge and brought the truck back home. Only to find that the service tech did not tighten the oil drain plug, once this was discovered checked the oil level and was just barely on the dipstick. Called the dealership and now waiting for a call back to see what they are going to do about this. I have given Lost Pines every chance to improve the service but they seem to have not addressed the root cause and keep repeating the same operating procedures and providing lack luster service. I'm glad to see some positive reviews on here, but unfortunately I haven't been that lucky. 1. Why is it so difficult to call and schedule an appointment and receive confirmation. 2. Once you get confirmation why is it the service writer can't find you in the system. 3. Why isn't there any quality checks done before they return your vehicle to you. My experience with the Sales has ALWAYS been exceptional. When Lost Pines first opened and I leased my first Tundra from them the Service department was AWESOME, now on my 4th or 5th Tacoma I am very hesitant to keep going back to the dealership for service. PLEASE take this not as a complaint but as an opportunity to do IMPROVE.
Dealer Response
Thank you for taking the time to share such detailed feedback. We truly regret that your recent service visit did not meet the standards you should expect—especially after you gave us another opportunity to earn your trust. What you described is concerning, particularly the oil drain plug not being properly tightened and the lack of a final quality check before your vehicle was returned. That is unacceptable and not reflective of the care we strive to provide. We understand how serious this could have been, and we sincerely apologize for the stress and inconvenience this caused. You also raised very valid points regarding appointment scheduling, confirmation, system visibility, and internal communication. These are fundamental processes, and when they fail, it directly impacts your confidence in us. Your feedback clearly highlights areas where we must improve, and we are taking this seriously. We truly appreciate you recognizing the positive experiences you’ve had with our sales team over the years and your long-standing loyalty to Lost Pines Toyota. It’s especially disappointing to hear that the service experience has not remained consistent with what you experienced when we first opened—and that consistency is exactly what we need to regain. We appreciate the opportunity to connect with you directly and address your concerns. Our team is reviewing this situation internally to ensure proper checks and processes are reinforced so this does not happen again. Thank you again for your honesty. We take this not as a complaint, but as an opportunity to improve—and we are committed to doing better moving forward.
Maximum rating = 5
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in.
In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come.
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