Nashville Toyota North

Horrible place to work and even worse place to shop for a vehicle. Good luck buying something without getting buried in it, or a gold certified vehicle without a cracked windshield. I stupidly decided to spend 6 months of my time working for these jokers while being stolen from blatantly. Steve Blank in particular openly tried to convince a customer who specifically called in for me that I “don’t work in sales” — this was on a recorded line. He had spoken to me only 30 minutes prior verbally abusing me not to answer leads on Sunday, only he can and that he'll make sure I'd want to quit. This kind of behavior isn’t just unprofessional, it’s deceitful and hostile. My first month, I sold 12 cars but missed my bonus objective because 4 of my very own customers were given to the house mouse "Johnson" as a training program 3 weeks into my employment (After I sold 9 cars on my own). This was under different management, and the turnover rate for this dealership is understandably sky high. Favoritism & Deal Stealing: Under new management, several of customers were reassigned to other salespeople in the “inner circle”. Appointments I personally through our chat system set were deleted, customers were handed off to the inner circle behind my back even after setting an appointment for the next day during a 2 am chat session. and high-grossing vehicles were never distributed evenly. As part of my marketing, I openly advertised our allocation list nationally. As soon as I had multiple customers interested from out-of-state ready to fly-in and sign paperwork, the vehicle(s) suddenly had a $5,000 mark up and $3,000 in extra port-installed accessories AFTER printing numbers at the original MSRP of $3,000 less. Steve Blank said he "quoted the wrong vehicle" but I had already printed and sent the specs with the original options. After some agreed, they were told kick rocks after signing the OTD numbers. Sure, selling vehicles to our primary marketing area is preferred. In that case, why was one of our last Supras sold out-of-state with no mark up as a house deal under Steve Blank? Deceitful practices: Managers often refused to honor online prices on used vehicles or strung customers along until they walked away. In one instance, a customer who wanted to sign a commitment at the online price on a used Corolla Cross was told they were “on the wrong car” and pressured into expensive "paint protection ceramic coatings" in order to win a bet between managers on who could sell the most ceramic coatings. Customer personal information is blatantly accessible to ALL employees at the dealership, managers force incompetently trained "veteran" salespeople to push credit applications due to laziness, resulting in extra pulls and dings after inevitably the employees submit the wrong information and the managers don't confirm it. Multiple customers of mine who spoke little English walked out of the finance office with a warranty they didn't know they purchased! Not to mention those who signed up on an incoming car just to find out we have to re-do the entire approval process and paperwork! What a joke. Don't waste your time here, at least in sales. Customers and salespeople are both treated unfairly, and discrimination is blatant. You are punished for speaking up, and things will be stolen from your desk while Steve Blank texts the groupchat at 11 PM on work nights berating employees and creating new pay plan restrictions. Dude would punish and threaten people for even talking to me during work hours, total power trip and played Bollywood off his phone in the sales tower to get a reaction out of me, money hungry weirdo. Was told multiple times by the GM Jeremy that he would handle it, but he continued to steal my prospects. This place couldn't care less about customers or employees. STAY AWAY!!!!

Horrible place to work and even worse place to shop for a vehicle. Good luck buying something without getting buried in it, or a gold certified vehicle without a cracked windshield. I stupidly decided to spend 6 months of my time working for these jokers while being stolen from blatantly. Steve Blank in particular openly tried to convince a customer who specifically called in for me that I “don’t work in sales” — this was on a recorded line. He had spoken to me only 30 minutes prior verbally abusing me not to answer leads on Sunday, only he can and that he'll make sure I'd want to quit. This kind of behavior isn’t just unprofessional, it’s deceitful and hostile. My first month, I sold 12 cars but missed my bonus objective because 4 of my very own customers were given to the house mouse "Johnson" as a training program 3 weeks into my employment (After I sold 9 cars on my own). This was under different management, and the turnover rate for this dealership is understandably sky high. Favoritism & Deal Stealing: Under new management, several of customers were reassigned to other salespeople in the “inner circle”. Appointments I personally through our chat system set were deleted, customers were handed off to the inner circle behind my back even after setting an appointment for the next day during a 2 am chat session. and high-grossing vehicles were never distributed evenly. As part of my marketing, I openly advertised our allocation list nationally. As soon as I had multiple customers interested from out-of-state ready to fly-in and sign paperwork, the vehicle(s) suddenly had a $5,000 mark up and $3,000 in extra port-installed accessories AFTER printing numbers at the original MSRP of $3,000 less. Steve Blank said he "quoted the wrong vehicle" but I had already printed and sent the specs with the original options. After some agreed, they were told kick rocks after signing the OTD numbers. Sure, selling vehicles to our primary marketing area is preferred. In that case, why was one of our last Supras sold out-of-state with no mark up as a house deal under Steve Blank? Deceitful practices: Managers often refused to honor online prices on used vehicles or strung customers along until they walked away. In one instance, a customer who wanted to sign a commitment at the online price on a used Corolla Cross was told they were “on the wrong car” and pressured into expensive "paint protection ceramic coatings" in order to win a bet between managers on who could sell the most ceramic coatings. Customer personal information is blatantly accessible to ALL employees at the dealership, managers force incompetently trained "veteran" salespeople to push credit applications due to laziness, resulting in extra pulls and dings after inevitably the employees submit the wrong information and the managers don't confirm it. Multiple customers of mine who spoke little English walked out of the finance office with a warranty they didn't know they purchased! Not to mention those who signed up on an incoming car just to find out we have to re-do the entire approval process and paperwork! What a joke. Don't waste your time here, at least in sales. Customers and salespeople are both treated unfairly, and discrimination is blatant. You are punished for speaking up, and things will be stolen from your desk while Steve Blank texts the groupchat at 11 PM on work nights berating employees and creating new pay plan restrictions. Dude would punish and threaten people for even talking to me during work hours, total power trip and played Bollywood off his phone in the sales tower to get a reaction out of me, money hungry weirdo. Was told multiple times by the GM Jeremy that he would handle it, but he continued to steal my prospects. This place couldn't care less about customers or employees. STAY AWAY!!!!

I had an excellent experience with Sammy Herrera. He was very kind, considerate, and helpful throughout the whole process. He even went the extra mile and delivered the car right to my doorstep. If I buy another car in the future, I will definitely look for him again. Highly recommended!