Toyota of Kingsport

The service dept has gone down hill the past 2 years. Showed up for my 1115 appointment on 10/01/25 and they did not have me on schedule and I had email confirmation and showed them. Lady rescheduled me another day when I called and had front/rear alignment added and I did not ask for that. I was upset but they took me inaround 1050 a.m.. The service guy explained to me that it would take about 1 to 1.5 hours to do alignment since it was a different place than oil change. Also told me mechanics go to lunch at 1200. Before 1230 he told me my truck was ready to my surprise! I noticed there were no finger prints on my rims in the brake dust and should have been since center cap needs removed! None of my 4 tires had prints so I had doubts especially with the quick time. The oil sticker in my window they previously put up was still there with old milage and for 7 years they have always put up a new next oil change sticker. Now I wonder did they even change my oil! Today day after I am hand washing front of this truck and notice plastic trim is not attached to skid plate anymore;all 3 bolts GONE! They left them out and actually appears to have stripped one out and completely lost the bolt attachment on skid plate. They said NOTHING ABOUT IT! Another thing they went over nothing i had to back in and ask about the alignment and it only showed me somebody's, I guess it was mine because now I wonder what they really did do. The alignment guy before I sent my truck back came in kinda irritated and smart about getting me done and I never seen him before. Not my fault their employee messed up my schedule. One question for those who are reading this; if it is to take 1 to 1.5 hours to do my alignment how did they do an alignment, oil change, rotate all 4 tires and move my truck to another shop in about 1.5 hours? This service department used to be good but they are not personal anymore and they do not care. I will never have my truck serviced here again, where i bought it new, I recommend you do not either unless you watch them the entire time! My next top is Toyota maybe they care how their customers are treated and done when having service at one of their dealerships.

My husband told me not to go here but I did and it was the worst. Do not go here. They are bad people. I now have a leak that wasn’t there before I went there. Terrible customer experience. The worst I have ever experienced.

Never heard back . She was a absolutely a disgrace to the dealership. Absolutely a pathetic example.. don't expect much.