Johnson City Toyota

Purchased a 2025 4-Runner. Extremely happy with our experience with Moses Greene. Very professional and personable. Just an all around nice guy.. He was very knowledgeable of the vehicle and answered all our questions. Went above and beyond keeping us informed when and where our vehicle would be delivered. Highly recommend Moses. Will be back soon. Johnny & Donna Hubbard

I purchased a used Toyota Sienna here, and while the vehicle itself is fine, the overall experience was disappointing from start to finish. My salesperson, Van Redstone, communicated poorly throughout the process. After signing the papers, I was told the van would be ready in two days, but it ended up taking more than a week. I had to constantly follow up just to get basic updates, and even when I arrived for pickup, several promised repairs were incomplete. I spoke with the sales manager, Koree Deeb, who acknowledged the dealership’s mistakes and offered 1% cash back as compensation. I appreciated that gesture, but it still took nearly two months and multiple emails (including escalations to upper management) before I finally received the check. To make matters worse, the seat leather repair was done last minute - the technician left overspray on the seat belt. The “before” photos listed on the website show the seat belt was clean prior to this repair. The lack of communication and follow-through made this a stressful and frustrating experience. Koree eventually made an effort to resolve things, but overall, the dealership needs to improve accountability, transparency, and quality control in both communication and repair work.

I co-signed for a vehicle but never visited the dealership, spoke with staff, or met any representative in person before signing. Instead, the car was delivered to my home in New Jersey, and paperwork was presented at my door by two individuals whose authority I could not verify. When I was later given full documents, I noticed several concerning issues: unfamiliar addresses, misspellings of another buyer’s name, and other discrepancies. I have contacted Johnson City Toyota and Toyota Financial repeatedly since July. The only response I received was a referral to Hudson Automotive Group’s legal office, with no meaningful attempt to assist me or resolve my concerns. I am deeply disheartened by what has happened. As a single mother already navigating a domestic violence situation, I never imagined that consumer protections could fall short in this way. Being placed in this position has created significant stress, and I am sharing my story so that no one else has to experience the same. It is heartbreaking that safeguards exist to protect families, yet I am still left carrying these consequences. I will continue speaking out so others can be aware and hopefully spared from this hardship. If it were not for my ex-husband — a newly disabled U.S. veteran — carefully reviewing the paperwork with me, I may never have realized these problems existed. The fact that this has affected not only me, but also my child and a veteran who had to step in to help, makes it even more painful. To see multiple inconsistencies in documents while no meaningful action has been taken has left me profoundly disappointed. I am sharing this because I believe even if it saves one person from going through the same situation, it is worth it.