Toyota of Gallatin in Gallatin including address, phone, dealer reviews, directions, a map, inventory and more

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1435 Nashville Pike
Gallatin, TN 37066

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Reviews of Toyota of Gallatin

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.9 (out of 5)

97 out of 99 people said they would recommend this dealer

5 (out of 5)

Jon and Martha Justice.

Reviewed by Jon and Martha Justice in Harriman ,TennesseeMay 13, 2021

John Gillespie was great to work with. No pressure at all. Gave me a fair price on my trade in. He was very helpful. The buying process was easy. Justen work with us, got all paper work together for us to sign very quickly. Everyone we came in contact with were very friendly. Great place to buy a car or truck.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

4 (out of 5)

The real way buying a car should be...

Reviewed by Natdog1984 in Goodlettsville,TNFebruary 17, 2020

The overall experience was good. We did end up purchasing a vehicle, and are very satisfied thus far. The facility was clean, but could use some updates. The waiting areas where a little less comfortable than some other dealerships we have been to recently. Would still recommend this dealership, as the feedback I would have would be how to get better and is not a complaint.

Customer Service 5

Buying Process 4

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

1 (out of 5)

Very Disappointed

Reviewed by John D. in Hendersonville, TNFebruary 11, 2020

Very Disappointing... Let me first say that I took my truck to Ron Hibbard for repairs, although I was warned by two coworkers about the terrible service they had experienced there. However, my truck needed a starter, and this dealership is closer to my house than Nashville Toyota North, where I normally have services performed. Big mistake! Long story short, this dealership does not stand behind their work, and are out right dishonest. Employees make mistakes. In my opinion, it’s better to take responsibility for these mistakes, and make it right with the customer, instead of lying about it and losing a customer as well as the potential customers that will also hear of the dishonesty. I felt so strongly about this situation that I spoke to the owner of the dealership twice about it; and sadly I found him to be just as rude as described in other reviews I’ve read. Simply put, this is a dishonest person, who feels it’s appropriate to speak to his customers in a disrespectful and condescending tone, instead of taking responsibility for the mistakes of his employees. Save yourself a headache, and take your Toyota to Nashville Toyota North. I’ve received consistently good service there, and most importantly they’re honest.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 5

Maximum rating = 5

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