Landers McLarty Toyota

In April I took my 24 4Runner to them for the 10K service. When I scheduled the appt and when I dropped it off I told them specifically "Do not do the oil change. I will do that myself." (Why did I not want them doing it? The internet is full of complaints about Toyota techs messing up skid plate bolts) What did they do anyway? Changed the oil. When I complained that day I was told "Well you can still go ahead and change it again if you want." I definitely should've checked the bolts but I gave them the benefit of the doubt) What did I find today when I started the 15K oil change? 1 skid plate bolt stripped, 2 loose and 1 missing completely. Called at 930 and 1030, left msgs asking to speak with the Service Mgr, it's now 1330 and still no call back. *They did not honor my request to leave the oil alone. *The tech had to know the bolt didn't go in correctly because it would not & will not tighten down all the way. * It been over 4 hours since my first phone call and still no return call. Overall a disrespectful experience with this dealership

Don’t purchase the extended warranty because it’s a ripoff! We should’ve known better but didn’t realize that the CNA NATIONAL COMPANY is a joke. Please don’t purchase it!

What should have been a very exciting time of my wife and I purchasing our first brand new car was instead unnecessarily stressful. The first person my wife spoke with was Will who said he was the sales manager. He seemed nice enough and offered an additional warranty for an additional $4000 but was not pushy when we declined. The next person we encountered is named DJ. Complete lack of communication paired with lack of information and errors across the board. He couldn't have been more disinterested if he tried. At this point I was considering going to another dealership altogether but my wife really loved the car so we continued. The day we were going to pick up our car that we were NOT financing but paying cash for a VERY pushy and VERY rude person called. He said that he was a part of the finance division I wish I could remember his name. I wondered why the finance division would be calling us when we were not financing. Well it was because he wanted to try and push the additional $4000 warranty that we already declined. Here was excerpts of the conversation: Finance guy : "I just wanted to inform you that your warranty covers none of the electronics on the inside of your car. I see you declined our extended warranty. Do you have a warranty somewhere else?" My wife's response : "We are not interested in the warranty". Finance guy : "Uhhh...WHY?!" My wife : "Because we aren't interested". Now the little rude guy says in a VERY mocking tone : "WHY...CAN YOU NOT AFFORD IT?!" Wife : "No we can't" Guy : "Wow. You can't afford $4000?" I grab the phone and tell him that whether we can afford it or not is completely irrelevant. WE DO NOT WANT IT! He says "Oh because of the interest charge?" At this point I honestly was only half listening to him and I said "Yeah". So he says "Great news! There is no interest charge" I'm sure he thought this was a crafty response and maybe it's worked with other people but it was not going to work on me. Again I decline. He then says "What if I knock it down to $2000? Can you not afford $2000?" I said very firmly "NO! WE DO NOT WANT YOUR WARRANTY. NO. NO FOR $4000 NO FOR $2000 and NO FOR NO INTEREST!" He sighs, grunts and says "Fine. BYE!" and hung up. He could have offered at this point to give it to us free and we would have said no because he was a rude guy who has no business working with the public. Perhaps he would be better equipped working behind a computer all day and never speaking to another human because clearly he has zero skills in that area. I would NOT recommend this dealership in any way, shape or form. They are unprofessional and don't even pretend to care for their customers. Not even when you hand them $30,000 CASH for a car.