Cumberland Toyota

When I went to look at the Rav 4 I didn’t see anyone outside so when I went in Stephanie was there. Stephanie was GREAT and very Knowledgeable. She explained everything I wanted and needed to know. Stephanie was more than an employee, she went above and beyond. Thank you for this GREAT service Josh and Stephanie. I love my Rav 4xle.

I normally try to give businesses the benefit of the doubt, but my experience with Cumberland Toyota was so unbelievably bad, I can’t stay quiet. This was easily the worst customer service and dealership experience I’ve ever had — not just with Toyota, but with any company I’ve ever dealt with. Cumberland Toyota already has a reputation for being unreliable, overcharging, and neglecting their customers — and now I understand why. From the start, I was met with rudeness, condescension, and a complete lack of professionalism. I was insulted, talked down to, and treated as if I was stupid simply for asking questions about a warranty-covered issue. Rather than helping me or honoring the warranty, they gave me the runaround and flat-out refused to assist. It was clear they had no intention of helping unless it made them money. I was left feeling disrespected, unheard, and outraged. This experience has completely changed how I view Toyota as a brand. If this is how their dealerships operate, I’ll be taking my business elsewhere from now on. Absolute disgrace.

Christie Herd was fantastic about explaining all of the new car electronics as well as being up front and honest.